Business Development Representative

Creative Resources Technology Group, Inc. (CRTG) is a growing Mac-based IT Managed Services Provider with an above-average industry retention rate — a direct result of our team's strong commitment to our guiding core values. We serve between 30 and 50 businesses across the nation, with offices in Texas and Southern California, delivering reliable managed IT support, cybersecurity, cloud services, and strategic technology consulting. Mission of the Position The mission of the Business Development Representative is to develop new business growth, strengthen existing client relationships and to pursue consistent, high-volume outbound outreach. This role is responsible for generating qualified appointments for our senior sales team, maintaining an accurate and up-to-date CRM, and collaborating closely with marketing to support campaigns and represent CRTG at networking events and industry functions. Core Responsibilities Outbound Sales Activity Fulfill 50+ outbound calls per day to a mix of current clients, warm leads, and cold prospects. Secure a minimum of 15 qualified appointments per month with decision makers. Follow up on inbound leads generated from marketing campaigns, direct mailers, website inquiries, and channel/referral partners. Quarterly visits to Apple Stores, as identified in IT Glue, along with monthly calls/outreach to various Apple channels.Research and identify key players and decision makers within target organizations. Develop and manage a pipeline of prospective clients through the sales process. Call and confirm upcoming appointments to reduce no-shows, and assist in rescheduling clients who cancel or miss their appointments. CRM & Data Management Accurately log all call activity, conversations, and outcomes in Hubspot CRM tool with 100% accuracy. Track and report weekly metrics to management including dials made, conversations with decision makers, "good fits" identified, business review appointments scheduled, and sales proposals scheduled. Update user counts and lead statuses for each company record. Maintain the company's database as a reliable, current source of truth. Work collaboratively with marketing staff to facilitate and support effective marketing campaigns, including direct mail follow-up, email outreach, and social media engagement. Provide frontline market feedback — what prospects are saying, common objections, and competitive insights — to help refine messaging and targeting. Assist in preparing and sending introductory materials to prospects who have booked consultations. Networking & Events Attend local networking events, chamber of commerce meetings, trade shows, conferences, and industry meetups. Represent CRTG professionally and build a personal network of referral sources and sales professionals in the area. Follow up promptly with contacts made at events to convert relationships into pipeline opportunities. Participate in webinars, conference calls, and in-person industry functions as needed. Assist in staffing company events, which may include working the registration desk, product table, or providing customer service support. Professional Development & Team Contribution Be a careful understudy of the senior sales team — learn all services, price points, and promotions to assist in the sales process. Attend weekly sales and marketing meetings, identifying at least two actionable takeaways from each session and communicating them to your manager (reference the Sales & Marketing Agenda). Set the example for fellow team members and contribute to overall team productivity and culture. Qualifications Live and work in Austin, Texas 1–2 years of professional experience in inside sales, business development, telemarketing, or a similar outbound-heavy role Previous experience in an outbound B2B cold-calling environment strongly preferred Familiarity with business and organizational terminology Proficiency with Hubspot CRM systems, Microsoft Office, and Excel Strong verbal communication skills with a clear speaking voice and proper phone etiquette Excellent organizational and time management skills with attention to detail Ability to work under pressure and meet deadlines Knowledge of basic sales and marketing techniques and tactics Experience in campaign development and execution is a plus MSP or IT industry experience is a plus but not required Based in Texas or Southern California with the ability to travel locally for events Communication — Clearly and confidently expresses ideas in writing and verbally. Keeps people informed. Commands attention in one-on-one conversations, small groups, and on the phone. Enthusiasm & Drive — Exhibits passion, energy, and a positive can-do attitude. Brings contagious motivation to the team and approaches each day with a strong desire to achieve. Initiative & Independence — Takes ownership, exercises sound judgment, and works independently without constant direction. Shows a bias for action and finds ways over, around, or through barriers to success. Integrity & Work Ethic — Earns trust through dependability, honesty, and trustworthiness. Puts the organization's interests alongside personal goals. Does not cut ethical corners. Growth Mindset — Welcomes challenge and the opportunity to learn. Gains insight from setbacks, adapts to new processes, and seeks continuous improvement. Organization & Attention to Detail — Systematically manages call lists, CRM records, and pipeline data. Ensures all relevant information is accurate and current. Maintains professionalism in shared workspaces and resources. Active Listening & Customer Focus — Tunes in to the opinions, feelings, and needs of prospects and clients. Builds partner relationships. Empathetic, patient, and genuinely interested in solving problems. Tenacity — Consistently strives to achieve results. Reputation for not giving up. Conveys a strong need to win even in the face of rejection. What We Offer Salary- $40,000–$55,000 base salary + commission (OTE $65,000–$90,000) Opportunity to grow within a small, fast-moving company where your impact is visible Direct access to leadership and mentorship from senior sales professionals Professional development and training on CRTG's services and the MSP industry Mileage reimbursement and support for travel Professional development and certification support A great working environment built on strong core values Equal Opportunity Employer Creative Resources Technology Group is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr