Deskside Support Engineer

Responsibilities Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed Basics knowledge / understanding of assigning switch ports to specific VLANs Patch phone ports to switch as needed Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams Troubleshoot and replace network switch chassis blades when required Good to have understanding of any Data Center Infrastructure Management Application A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain Basic Knowledge of Monitoring tools such as Solarwinds, etc… Networking and Operating System basics Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting Basic knowledge about Hardware like Servers, Storage devices Knowledge to understand Monitoring Tool outcome Basic knowledge of ITSM tool preferably ServiceNow Basic knowledge Backup technologies preferably EMC Avamar Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server Experience in SLA base environment #J-18808-Ljbffr