INFORMATION AND REFERRAL COORDINATOR

Homeless Outreach CoordinatorThis is responsible clerical and field-based work involving referral coordination, placement activities, client engagement, and functional oversight of referral and outreach workflow activities in support of homeless outreach operations. An employee in this classification is responsible for coordinating referral and placement workflow activities, supporting outreach operations, and ensuring accurate documentation and service coordination.Work involves responsibility for screening and assessing individuals for placement eligibility, maintaining daily bed inventory, coordinating referrals and placements, and ensuring appropriate linkage to community resources and supportive services. The incumbent exercises independent judgement in coordinating referrals, resolving placement issues, supporting workflow activities, and ensuring accurate and timely documentation. Independence of judgment is required of an employee of this classification in the performance of these duties.Essential FunctionsProvides information and technical assistance regarding placement procedures, referral coordination, and documentation requirements.Screens referred individuals for placement eligibility and appropriateness, and coordinates placement activities in accordance with established procedures and available shelter/program resources.Maintains daily shelter and program bed inventory and coordinates placement activities in accordance with established procedures to ensure available beds are allocated appropriately and equitably.Coordinates referral to community resources and supportive services based on assessed client needs and program requirements.Provides service navigation guidance and explains referral processes, eligibility requirements, and available supportive service options.Resolves service coordination, placement, and client service issues arising during field and office operations.Reviews documentation for completeness and compliance with program eligibility and placement requirements.Maintains current resource and referral information related to governmental and community-based service providers.Enters and maintains client information within the Homeless Management Information System (HMIS) and other designated systems in accordance with established procedures and data quality standards.Prepares referral documentation, placement records, and operational reports related to service coordination activities.Performs related work as required.Minimum RequirementsA high school diploma or its equivalent and two (2) years of experience in service coordination, housing navigation, eligibility determination, or direct client services with the homeless population.Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.ORAn equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience. SPECIAL REQUIREMENTS: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application however, prior to appointment, a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment in the classification. SPECIAL NOTES: Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse ( in this classification will be required to work various shifts, to include nights, holidays and weekends.Documentation Requirements Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation. ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF: Proof of education in the form of High School Diploma or its equivalent. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts. To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.A valid Driver's License from any state (Equivalent to a State of Florida (Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment. * Approved Credential Evaluation Agencies : Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by: An accredited four-year college or university in the United States, ORA current member of the National Association of Credential Evaluation Services (NACES), ORA current member of the Association of International Credential Evaluators (AICE), ORA recognized Professional OrganizationFor additional list of approved credential evaluation agencies visit the Florida Department of EducationIt is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.Applicants must provide a valid email address in order to receive notification of eligibility.Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference. Form VP1: VETERANS' PREFERENCE CERTIFICATE Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATESelection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:A. Utility bill dated within 60 days of the date of submission B. Valid Florida Driver License or State-issued I.D. C. Property Tax Statement dated within 1 year of the date of submission D. Properly executed valid lease agreement E. Homestead Exemption dated within 1 year of the date of submission F. Motor Vehicle Registration dated within 90 days of the date of submission G. Official school records or transcripts, dated within 90 days of the submission H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.OPEN/NON-COMPETITIVEBenefitsMedical InsuranceDentalComprehensive VisionPre-Paid Legal Services, Identity Theft Protection, (eligible for enrollment after completing 90-day waiting period)Paid Leave (Vacation, Ill time, holidays, bereavement)Life Insurance