Legal Intake Coordinator (Chicago)

We are an established Chicago family law firm seeking to expand our intake team and are seeking an empathetic and detail-oriented individual to serve as the point of first contact for potential clients.

A few things we love about our firm:

*We truly enjoy working with each other and have a collegial and collaborative environment.

*We are primarily remote but we maintain office space in the loop for attorneys and staff to use as needed.

*We encourage our employees to travel, work remotely if desired and enjoy a very healthy work-life balance.

*This position allows for continued growth and learning, with training and opportunities to expand your skill set.

*Firm outings that are actually fun (usually 3-4 x per year) – Cubs games, Chicago River cruise, holiday party extraordinaire

Compensation: $50,000-$60,000 (commensurate with experience)

Responsibilities:

• Lead Engagement : Respond to inbound leads by phone and email within a timely manner; act as a welcoming, professional point of contact.
• Client Qualification : Conduct intake screening calls to assess legal needs, determine case eligibility, and guide clients through next steps.
• Sales-Conscious Intake : Explain services, pricing, and the consultation process confidently and with empathy.
• Appointment Scheduling : Coordinate and schedule consultations and ensure thorough documentation in client intake systems.
• Pipeline Management : Maintain up-to-date records in the client intake system, ensure follow-ups are timely, and monitor lead progression.
• Performance Reporting : Track and report on lead conversion metrics; identify gaps, trends, and opportunities for improving intake outcomes.
• Legal Admin : Perform miscellaneous clerical tasks as needed, including spreadsheet management, data entry, and issuing draft bills.

Qualifications:

• Enjoys talking with people; empathetic nature and highly emotionally intelligent to ensure potential clients feel heard.
• Highly organized, detail-oriented, self-motivated, and target-driven.
• Tech-savvy; experience with legal intake software (preferably Clio) is an asset.
• Reliable and trustworthy; shows up on time and responds to emails and calls promptly.
• Proven track record in qualifying and converting profitable leads, including handling intake in a sales or customer experience role.
• Background in the legal industry preferred.
• Must reside in Illinois or Indiana, but the role is remote.

Please submit resume and a cover letter through LinkedIn (merged as one PDF).