Intake Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Company parties

Home Health Intake Coordinator Company: Anuco Home Health Care LLC
Location: Chicago, Illinois
Employment Type: Full-Time
Department: Intake and Operations
Reports To: Administrator or Designee
Classification: Non-Clinical

About the Role

Anuco Home Health Care LLC is seeking an experienced, highly organized Home Health Intake Coordinator to manage referrals from initial receipt through admission readiness.

This is a high-impact position responsible for ensuring that patient information, insurance benefits, authorizations, physician documentation, orders, and clinical records are accurate and complete before services begin. The Intake Coordinator serves as a central point of communication among patients, families, referral sources, physician offices, insurance companies, clinicians, and internal departments.

The ideal candidate understands Medicare-certified home health operations, works confidently in Axxess Home Health , and can manage a high-volume referral pipeline without allowing important details or deadlines to be missed.

Key Responsibilities

• Manage home health referrals from receipt through acceptance, scheduling, and admission handoff.

• Review referral packets for demographics, diagnoses, clinical records, medication information, physician information, face-to-face documentation, and home health orders.

• Confirm patient name, date of birth, address, telephone numbers, emergency contacts, insurance coverage, primary physician, last physician visit, and upcoming appointments.

• Verify insurance eligibility, benefits, network status, deductibles, copayments, coinsurance, and payer-specific admission requirements.

• Determine whether prior authorization is required and initiate requests before the start of care whenever possible.

• Track approved disciplines, visits, units, authorization numbers, effective dates, and expiration dates.

• Obtain missing physician orders, face-to-face documentation, hospital records, discharge summaries, and other required information.

• Enter and maintain accurate patient, referral, insurance, physician, and admission information in Axxess.

• Upload, label, and file documents in the correct sections of the electronic patient record.

• Maintain a real-time record of missing information, pending authorizations, outstanding orders, admission barriers, and completed follow-up.

• Communicate professionally with patients, families, hospitals, physician offices, referral sources, payers, clinicians, and internal staff.

• Coordinate with scheduling and clinical leadership to confirm staffing availability and start-of-care readiness.

• Provide complete handoffs to scheduling, clinical, authorization, orders, QA, and billing personnel.

• Monitor referrals for timely acceptance, delay, or denial and communicate status updates to referral sources.

• Send, receive, and route documentation using SRFax and other approved electronic systems.

• Identify discrepancies or compliance concerns and escalate them promptly to agency leadership.

• Protect confidential information and comply with HIPAA, Medicare requirements, payer rules, and agency policies.

Axxess Responsibilities

• Demonstrate strong proficiency with Axxess Home Health .

• Navigate referrals, patient charts, eligibility information, insurance records, physicians, documents, orders, schedules, notes, tasks, and reports.

• Enter referral and admission information accurately and consistently.

• Create and monitor tasks for missing documentation and outstanding requirements.

• Confirm that referral documents are uploaded to the correct patient and chart section.

• Identify workflow issues that could delay admission, authorization, billing, or patient care.

• Help staff resolve non-clinical Axxess workflow and documentation concerns.

Required Qualifications

• At least two years of home health intake, referral coordination, insurance verification, authorization, or comparable healthcare operations experience.

• Experience working for a Medicare-certified home health agency.

• Hands-on proficiency with Axxess Home Health or a comparable home health EMR.

• Working knowledge of Medicare, Medicare Advantage, Medicaid, and commercial insurance requirements.

• Understanding of home health orders, face-to-face documentation, Plans of Care, physician information, and admission requirements.

• Strong insurance verification and prior-authorization skills.

• Excellent written and verbal communication skills.

• Professional telephone etiquette and customer-service skills.

• Exceptional attention to detail, follow-through, organization, and time management.

• Ability to manage multiple referrals and deadlines in a fast-paced environment.

• High school diploma or GED.

Preferred Qualifications

• Three or more years of intake experience with a Medicare-certified home health agency.

• Advanced proficiency with Axxess Home Health.

• Experience using CarePort, Availity, HHAeXchange, SRFax, Microsoft 365, and payer authorization portals.

• Knowledge of Medicare face-to-face requirements, physician certification, NOA readiness, and common admission-related denial risks.

• Experience coordinating skilled nursing, therapy, medical social work, and home health aide referrals.

• Associate degree or higher in healthcare administration, health information management, business, or a related field.

• Bilingual communication skills are a plus.

Success in This Role

The successful Intake Coordinator will:

• Process referrals accurately and promptly.

• Maintain complete and current information in Axxess.

• Follow up consistently on every outstanding requirement.

• Prevent avoidable admission, authorization, order, and billing delays.

• Keep referral sources and internal departments informed.

• Escalate barriers before they jeopardize patient care or reimbursement.

• Demonstrate reliability, accountability, confidentiality, and teamwork.

• Provide patients and referral partners with a professional first experience with Anuco.

About Anuco Home Health Care

Anuco Home Health Care LLC is a Medicare-certified home health agency serving Chicago and surrounding communities. We provide skilled, compassionate care that promotes patient safety, recovery, independence, and quality of life at home.

Our team values accountability, collaboration, accuracy, professional growth, and dependable service. The Intake Coordinator plays an essential role in ensuring every accepted patient begins care with the information and support needed for a successful admission.

Anuco Home Health Care LLC is an equal opportunity employer.