Tech Support Specialist

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter Where your purpose accelerates our mission As a Technical Support professional within Baxter's Care Communications business, you will provide remote support for healthcare technology solutions that help hospitals and care teams stay connected. Care Communications solutions include nurse call systems, clinical communication platforms, and the networking, server, telephony, and infrastructure technologies that support patient care environments. This is where your technical expertise helps healthcare customers maintain critical communication and IT systems. You will troubleshoot complex technical issues, document resolutions, and partner with internal teams to restore service and improve product performance. Your work directly contributes to the reliability of technology solutions used by healthcare organizations and the caregivers who depend on them every day. What You'll Do Provide remote technical troubleshooting and issue resolution for Care Communications customers and supported healthcare technology environments. Diagnose and resolve networking, server, operating system, VoIP, wireless, security, and infrastructure-related issues. Document customer issues, troubleshooting activities, root causes, and resolutions in accordance with quality and regulatory requirements. Escalate complex technical issues to engineering, Research & Development, or other specialized support teams when appropriate. Support customer requests including parts replacement coordination, case creation, and service activities through established support channels. Utilize remote access tools to configure, maintain, and troubleshoot customer systems and environments. Participate in a rotating support schedule, including evenings and weekends as required to maintain 24/7 customer coverage. Identify recurring issues and contribute to process, product, and support workflow improvements. What You'll Bring Associate degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of education and experience. 1-3 years of experience in remote technical support, help desk, infrastructure support, or a similar technical troubleshooting environment. Experience troubleshooting networking technologies including routers, switches, wireless networks, VPNs, and firewalls. Experience supporting Microsoft technologies such as Windows Server, Active Directory, Remote Desktop, and server administration. Experience installing, maintaining, and troubleshooting IT infrastructure and endpoint devices. Knowledge of system maintenance, hardware support, cabling, and infrastructure deployments. Experience using technical documentation, ticketing systems, and remote support tools. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $68,000 to $93,500. The above range represents the expected salary range for this position. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 1501 Nowell Rd|Raleigh, NC 27607|United States of America #J-18808-Ljbffr