Client Solutions Director- Digital & AI Platforms

Role Description

The Digital & AI Platforms organization at World Wide Technology is hiring a Client Solutions Director (CSD) to lead delivery of strategic digital and AI programs, build and strengthen client relationships, and grow our footprint in key accounts.

The CSD will partner with senior-level client stakeholders in both business and technology roles, and lead WWT teams spanning software engineering, AI/ML engineering, design, and product, among others, to shape and execute the right solution. Success means profitable engagements, long-lasting client relationships, and outcomes that earn the next opportunity.

• Own key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth.
• Build and grow partnerships with clients (C-suite/VP level) across both business leadership and engineering/technology leadership.
• Define and oversee client relationship management within the program team.
• Join sales team to close contracts, leading functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy.
• Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities.
• Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership.
• Oversee Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes.
• Own the program strategy and shape the solutions we provide to our clients.
• Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals.
• Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, and escalations are made as needed.
• Coach and mentor program leads and drive team health.
• Serve as the ultimate lead of the client program, taking accountability for account health and business performance.
• Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed.
• Provide regular status and financial reporting to WWT leadership.
• Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client.
• Identify and pursue opportunities that create additional value for clients and WWT.
• Proactively identify opportunities for new projects and pursue those, through defining a clear proposal, navigating the client’s organization to pitch to key buyers, leading a pursuit team, and more.
• Identify new ways to align WWT offerings to support the client’s strategic goals.

Qualifications

• 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Sr. Manager or Director level.
• Proven track record of establishing and growing high-value relationships and partnerships with clients.
• Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners.
• Experience leading digital transformation programs such as AI/ML and GenAI, data platforms and analytics, custom software development (web, mobile, APIs, microservices), and modernization of legacy systems.
• Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results.
• Working knowledge of modern software delivery and experience leading software engineering teams.
• Experience working at a digital consultancy, software product company, or technology-led agency.
• Held responsibility for project financials/budget and understanding P&L.

Requirements

• Travel as needed to client and WWT sites (approximately 15% or less).
• Bachelor’s degree in a relevant field.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.