SMB Growth Manager

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.WHAT YOU'LL WORK ONWe seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products.RESPONSIBILITIES Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accountsAchieve monthly revenue targets for renewals and upsell / cross-sellProactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer supportWork on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfullyUnderstand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customersPrepare go-to-market strategies for SMB AccountsDevelop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia’s products and servicesAlign with both internal and external product teams to implement Qualia’s productsPartner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issuesYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH1-3 years experience in a sales, renewals, or customer success role is requiredStrong track record of sales accomplishments leading commercial negotiations in a quota-carrying roleExperience with cloud-based / SaaS business process solution offeringsProven expertise working with decision-makers and key stakeholders in client environmentsHistory of working with customers using a consultative approach and ideally managing a book of business including renewalsUnderstanding of legal terms in SaaS contractsAbility to effectively negotiate in challenging and collaborative sales engagementsAbility to excel in a high-energy, results driven sales cultureTeam player who will work within the company to continue improving organization processesExcellent communication and listening skillsProactive, organized, and comfortable getting on the phone with customersAbility to handle ambiguity and overcome objections while working across multiple productsPreferred: experience managing full customer life cycles including commercial conversationsPreferred: intermediate / advanced Excel skills and experience using SalesforceBased in Austin, TX, with the ability to work in the office a minimum of two days per week is required.WHY QUALIAQualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.#LI-Hybrid