Privacy Operations Manager

This position is based in our Boston headquarters. We believe in-person collaboration is a competitive advantage. Enterprise employees are typically in-office Monday through Thursday, with Fridays remote. We are looking for a highly motivated Privacy Operations Manager to support our global privacy program and lead our Privacy Operations team. Reporting to the Senior Privacy and Program Manager, this role will own core Privacy tools (both homegrown and third party) and drive daily operations like data mapping, consumer rights requests, privacy assessments, privacy policy maintenance, and cookies/pixel reviews. As the leader of the Privacy Ops function, you will collaborate with a number of internal teams such as legal, cybersecurity, and marketing technology teams to support incident responses, lead strategic projects, and drive data governance, consent management and other privacy-related initiatives. This hybrid position will be based in our Boston office. At Wayfair, hybrid for enterprise employees requires a commitment to be in the office Monday through Thursday, with Fridays remote. What You’ll Do Manage the operational implementation of relevant privacy requirements in assigned jurisdictions (e.g., US, Canada, EU/UK, China, and India). Stay abreast of privacy and AI regulations, standards and industry best practices with support from legal and privacy leadership and communicate and train internal stakeholders. Lead, coach and develop a team of Privacy Analysts, establishing priorities and KPIs, supporting professional development and fostering a high-performing operational team. Support business initiatives by providing timely and pragmatic operational privacy assessments. Maintain core systems of record for privacy programs (data map, data transfers mechanisms, cookie registry, etc.). Contribute to the evolution of the privacy program by identifying and defining areas for improvement, conducting gap analyses and putting new procedures in place to mitigate privacy risk across the company. What You’ll Need 3+ years of experience in operations or product management, including responsibility for managing processes and cross-functional initiatives end-to-end, ideally in a technology or compliance focussed role. A strong technical background and understanding of Wayfair’s data infrastructure. Experience managing personnel and providing a productive, collaborative and motivating work environment. Bachelor’s Degree required. Excellent analytical and problem-solving skills. Highly effective, business-friendly and persuasive writing and communication skills with the ability to quickly build trust with stakeholders. Organized and able to prioritize, multi-task, meet deadlines and maintain flexibility in a fast-paced, ambiguous and changing environment. Curiosity and willingness to learn about and embrace new skills and technologies. Self-motivated to seek out challenges and tenacious in pursuit of excellent outcomes; willing to roll-up sleeves, pitch-in and tackle problems proactively. Additional Qualifications (not Required) Knowledge of global privacy laws in particular US state privacy laws and other relevant US regulations, GDPR, PIPEDA and related operational privacy procedures. Certification related to Privacy and Data Protection (e.g., CIPP/E, CIPP/US etc.) Experience with data mapping software. Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form. About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Wayfair