Event Services Manager (Full-Time) | InterContinental Miami Downtown
$25 per hourFull-time
IHG Hotels & Resorts
About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Schedule conventions/conferences and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
- Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
- Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction
- Interact with outside contacts: Guests, vendors, etc.
- Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
- Plan and conduct pre-event and post-event meeting with clients and hotel staff. Complete forecasts reports for management.
- Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and MES staff, and hotel SLT.
- May serve as manager on duty when required.
- May perform other duties as assigned.
- Some College plus 1-2 years related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
- Strong - sometimes you'll need to lift, push and pull big objects up to 25lbs (23 kg). This can involve bending and kneeling, as well as frequently standing and moving around
- Literate - you'll excellent reading, writing and basic math, budgeting, profit/loss concepts, and variances are utilized frequently.
- Flexible - night, weekend and holiday shifts are all part of the job
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
- Articulate - a great communicator, you'll be warm, welcoming and easy to talk to
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Require a valid Driver's License
Vacancy posted 2 days ago
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