Community Manager - Multifamily

Overview Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home. Job Summary The Bilingual Community Manager is responsible for the overall performance of the assigned property, including operations, financial results, resident satisfaction, compliance, and onsite team leadership. This role serves as the primary point of accountability for ensuring the property meets company standards, regulatory requirements, and performance goals. Responsibilities Property Operations: Oversee all aspects of leasing, maintenance, compliance, and resident relations Property Operations: Conduct routine property inspections and lead preventive maintenance planning Property Operations: Develop, implement, and enforce operational procedures to ensure efficiency, consistency, and compliance Resident Relations: Serve as the primary point of escalation for resident concerns, ensuring timely, professional, and consistent resolution Resident Relations: Build and maintain strong resident relationships to support satisfaction and retention Resident Relations: Implement and oversee initiatives that promote community engagement and adherence to property standards Financial Management: Prepare, manage, and execute operating budgets aligned with property performance goals Financial Management: Monitor rent collections, lease renewals, delinquencies, and expense controls Financial Management: Analyze financial performance and implement corrective actions to improve profitability and operational outcomes Team Leadership & Accountability: Set clear performance expectations; provide ongoing coaching, feedback, and formal evaluations Team Leadership & Accountability: Track and manage key performance indicators (KPIs) related to operations, resident experience, and financial performance Team Leadership & Accountability: Foster a high-performance culture grounded in accountability, integrity, and results Legendary Service: Lead by example in delivering consistent, high-quality service to residents and stakeholders Legendary Service: Identify opportunities to enhance the resident experience and service delivery standards Legendary Service: Empower and develop team members to exceed expectations and take ownership of community performance Qualifications High school diploma or equivalent Bachelor’s degree in business, real estate, or a related field preferred 3+ years of experience in property or community management (multifamily preferred) Strong leadership and team management capabilities Excellent customer service, communication, and organizational skills Tech-savvy; proficient in property management and financial software Knowledge of landlord-tenant laws, fair housing, and regulatory requirements Valid driver’s license, proof of auto insurance, and reliable transportation required. Bilingual in Spanish – written and verbal proficiency required Physical Requirements Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds. Ability to climb stairs and navigate multi-story buildings as part of routine property inspections. Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday. Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages). Ability to operate standard office equipment, including computers, phones, printers, and scanners. Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections. Benefits and Perks Medical, Dental, and Vision insurance (eligible after 60 days) MetLife Supplemental Insurance options Employee Assistance Program (legal, financial, and counseling services) 401(k) plan (after 90 days) Long-Term and Short-Term Disability options 15 PTO days, 8 paid holidays, and 1 floating holiday Wellness program and e-learning platform for ongoing development The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. #J-18808-Ljbffr Neiders Company