Front Office Coordinator

Front Office Coordinator

RHM Gynecology delivers restorative medical care for gynecological, reproductive, and fertility health needs throughout a woman's reproductive continuum, puberty through menopause. RHM medical protocols always promote the dignity of the human person and prioritizes the health and well-being of the whole person.

The Front Office Coordinator manages all the front office administrative tasks.

Essential functions include but are not limited to:

• Ensure the front office is operating smoothly by managing and overseeing all the administrative duties for RHM Gynecology
• Interface with patients to schedule appointments, manage inquiries, and coordinate communication
• Receive and process payments
• Coordinate all in-coming and out-going inquiries and communication within a 24-hour period
• Receive and direct phone calls to the appropriate personnel
• Collect and file patient paperwork and medical records, including insurance information, patient in-take form, charting information, test results, and external medical reports
• Manage in-coming and out-going medical records to other facilities
• Manage in-coming and out-going faxes and emails
• Manage appointment calendar and schedule both in-person and telehealth appointments
• Receive and sort incoming mail and prepare outgoing mail (when in office)
• Maintain stock of office supplies (when in office)
• Ensure reception area is well maintained (when in office)
• Greet patients (when in office)
• Provide other administrative tasks as necessary

Qualifications

• Align with the mission of RHM, which recognizes that all persons have dignity from the moment of conception until natural death
• 1-2 years of work experience in an administrative role preferred
• Knowledge of general administrative and clerical procedures
• Exceptional attention to detail
• Strong organizational and time management skills
• Ability to prioritize and efficiently manage tasks within a fast-paced working environment
• Excellent communication and interpersonal skills
• Strong problem solving and analytical skills
• Intermediate computer and software skills
• Ability to learn new software, including Athena, Microsoft Outlook 365 and RingCentral
• Working knowledge of healthcare insurance and medical terminology (preferred)

Physical Requirements:

• Hearing: Adequate to perform job duties over the telephone. Able to respond to verbal questions.
• Speaking: Must be able to communicate clearly to patients and staff over the telephone.
• Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
• Other: Requires long periods of times sitting, viewing computer screen and repetitive keystrokes.