Bilingual Patient Operations Coordinator (Remote 1099)

About Careway Our mission is to help seniors overcome complex health and social challenges, improve their long-term well-being, and maximize independence. We believe every senior deserves to have a dedicated advocate in their corner. We are pioneering a new model of care that goes beyond episodic treatment to address patient needs longitudinally by combining clinical expertise with hands-on navigation, AI-native tooling, and dedicated advocacy. By focusing on preventative care and addressing social determinants of health, our goal is to keep patients independent, thriving, and out of the hospital. We are led by a founding team that brings together a physician with 30+ years of experience, a former Google engineering manager, and a former AI product and operations leader. As Patient Operations Coordinator, you are the connective tissue that keeps the entire care model running — making sure no patient slips through the cracks and no advocate gets stuck waiting on a stray task. About the Role This is a true jack-of-all-trades role at the heart of how Careway delivers care. No two days will look the same. One hour you might be calmly walking a frustrated 78-year-old through her insurance change; the next you might be routing incoming faxes to patient charts, then jumping into our help channel to answer a physician's rescheduling question, then calling a payor on behalf of our billing team. You will be on the phone, on text, in email, and in our internal channels all day — reaching out to patients who haven't confirmed their appointments, recovering no-shows, helping advocates unblock whatever's in their way, and picking up whatever else needs to be picked up. The variety is the point. If you thrive on context-switching, learn new tools quickly, and get energized by ambiguity and a still-being-written playbook, this is the role for you. We value learning curiosity, drive, and potential as much as years of experience — if you have the right instincts, we will invest in your growth. You will work directly with our founding team, see every operational seam in a fast-growing AI-native healthcare startup, and have meaningful opportunities for growth as our team and operations expand. Role Logistics This is a 1099 contract role, fully remote, based in the United States. Time Commitment: 1099 flexibility, 35–40 hrs/week in business hours EST or CST (you set your schedule) Duration: We prioritize candidates seeking a long-term commitment and growth. Continuity matters — both for our patients and for the institutional knowledge this role will build. What You'll Do Recover and prevent no-shows. Call, text, and email patients ahead of their initial physician appointment to confirm. When patients miss appointments, win them back with warmth and persistence — most are reachable if someone genuinely tries. Keep patient communication moving. Monitor SMS threads across the platform and follow up with advocates when patients haven't heard back. Reach out to non-responsive active patients to re-engage them and keep their care plans on track. Run the operational backbone. Assign incoming faxes to the right patient charts. Follow up on appointments not marked complete within an hour — review the transcript or escalate to the advocate to confirm the visit happened. Monitor internal help channels and resolve admin questions from advocates and physicians. Support insurance and billing operations. Call patients to gather additional insurance verification. Handle insurance changes as they come in. Assist our biller with payor follow-ups, claim status checks, and other logistical loose ends. Onboard new patients. Take questions from people signing up online, help referred patients through their first steps, and make sure every new patient has a smooth path into the program. Make Careway better. You'll see every operational seam, friction point, and missed handoff. Share what you learn so we can sharpen the playbook and build better tools. What You'll Bring Education: Bachelor's degree. Experience: 1–3 years in a relevant role — care coordination, patient access, healthcare sales, appointment scheduling, customer success, or similar. We value learning curiosity, drive, and potential as much as years of experience. Location: Based in the United States, and can work Eastern or Central time zone working hours. Language: Fluent in Spanish and English. A meaningful share of our patients are most comfortable in Spanish, and you will be their lifeline. People skills: You are genuinely patient, personable, and persistent. You can win over a grumpy 80-year-old who's been on hold with Medicare all morning. You can hold steady when a patient is frustrated or confused. Tech fluency: You are comfortable learning a new EHR, picking up new tools quickly, and using AI to multiply your output. Fast-moving environments energize you rather than overwhelm you. Reliability: Patients and advocates will count on you every day. You show up, follow through, and close the loop. Nice-to-Haves Experience with Medicare populations or Medicare insurance navigation. Background in a healthcare startup or other fast-paced operations environment. Experience using AI tools (ChatGPT, Claude, Gemini, etc.).