Account Manager (Value Based Care)

Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement, gain actionable insight, and thrive in this new paradigm of care. SpectraMedix mission to assist our clients in their transition to value-based care contracts. We are a leader in providing quality, population health, analytics and financial modelling and reconciliation in a single platform for health plans and health systems to improve outcomes and maximize incentives. We combine cutting edge technology with a team of experts to bring this unique solution to the healthcare space at a crucial juncture in its value-based care evolution. We have well positioned our platform to power the journey for health plans, accountable care organizations and health systems moving towards value-based payment initiatives. Experience: 6-8 Years Description At SpectraMedix, the Account Manager (AM) owns and drives all aspects of the client relationship. AMs are the frontline partners ensuring clients achieve measurable success with the SpectraMedix Value-Based Payment Platform. They are expected to be self-starters, hungry go-getters, and trusted advisors who thrive on running customer processes end-to-end without relying on leadership oversight. The AM role demands accountability, strategic thinking, and execution excellence. You will be responsible for client retention, growth, and expansion by building deep relationships, driving adoption, and proactively identifying upsell opportunities. You will also collaborate cross-functionally—holding project managers, product, and analytics teams accountable to deliver on commitments while keeping clients engaged and successful. This role reports into the Director of Customer Success but is designed for individuals who take full ownership of their accounts, operate independently, and consistently elevate client satisfaction and outcomes. Responsibilities Own client relationships for assigned accounts; serve as the primary point-of-contact for all client needs and processes. Run customer processes end-to-end—from onboarding to adoption, renewals, upsells, escalations, and QBRs—without requiring day-to-day oversight from leadership. Develop a deep understanding of client workflows, value-based payment contracts, and success criteria to align SpectraMedix platform capabilities with strategic objectives. Drive product adoption and ensure clients are maximizing ROI across Provider Portal, VBP Analytics, Contract Modeler, and Contract Terms Manager. Proactively hunt for upsell/expansion opportunities by identifying gaps, additional use cases, and unmet client needs. Collaborate with internal teams (Product, Analytics, Engineering, PMO) and hold them accountable to deadlines and deliverables. Manage escalated issues directly, driving to resolution with remediation plans that ensure client trust and success. Prepare and deliver quarterly business reviews (QBRs), adoption reports, and ROI updates to client leadership. Maintain accurate account health scores, success metrics, and client insights in CRM/CS tools. Serve as an advocate for the client internally while balancing business goals and driving SpectraMedix growth. Consistently represent SpectraMedix with professionalism and a hunger for client success. Requirements Bachelor’s degree or equivalent. 6–8 years of healthcare account management, consulting, or customer success experience (payer/provider analytics or SaaS preferred). Proven experience managing health plan and health system clients in value-based care or healthcare analytics. Strong business acumen and ability to translate client needs into adoption strategies and upsell opportunities. Demonstrated ability to run client processes independently and drive measurable client outcomes. Excellent communication and presentation skills; ability to engage confidently with C-level and VP-level stakeholders. Strong influencing skills with the ability to push back, hold teams accountable, and drive alignment across functions. Experience with CRM and SaaS platforms (HubSpot, Salesforce, Gainsight, Totango, or similar). Must be willing to travel up to 10–15% for client meetings. A hungry, ambitious, and proactive mindset—with the drive to grow accounts, expand relationships, and elevate client success. #J-18808-Ljbffr