Account Manager (Series A Healthtech)

Dementia is tough – but it can be easier. Turns out, if you give families the right non-clinical coaching and support, you can avoid 30% of hospitalizations for these patients. And Medicare has recently started paying for that coaching. Craniometrix launched our care navigation service for dementia patients in July of 2025, hit $4M of ARR, and just raised a $15M Series A. We are looking for an account manager with experience at an early-stage high-growth startup to support the core operations of our team, ensuring we build the systems and processes needed to scale. What you’ll do Work with sales from before contract signature to develop relationships with new customers and work closely with our operations team to manage new customer onboarding. Lead implementation with new customers, acting as the single point of contact for all customer enquiries, coordinating closely with operations, data and enrollment teams. Stratify customers based on value, need and complexity to provide tailored support and communication increasing our engagement with customers. Act as the voice of the customer in product prioritization, ensuring that the product meets the needs of users at our customers. Increase customer engagement through targeted communication and reporting. Grow existing customer accounts by: Increasing the number of patient referrals for existing products. Identifying highly engaged customers for new product and product feature pilots. Engaging customers in the use of new product lines as these are launched. Managing renewals. Effectively manage customer questions, concerns and complaints, working closely with internal teams to provide timely resolutions. Document customer interactions and effectively share insights with internal teams. Ensure compliance with all Medicare, federal and state regulations for our programs. Who you are A software or services account manager with 3+ years of experience. Healthcare experience preferred. Experience managing the full customer lifecycle. Experience in a fast-paced, high-growth startup. Customer obsessed, ensuring we go above and beyond to meet customer needs. Able to travel 3-4 times per year to events and conferences to meet with our customers. #J-18808-Ljbffr