Scheduling Coordinator / Customer Service Representative

Scheduling Coordinator / Customer Service Representative

Hackensack, NJ

$21.00 per hour

Monday-Friday | 8:30 AM-5:00 PM

Temporary Assignment (4 Months)

100% On-Site

About Us

We are a small, family-owned business in Hackensack, NJ seeking a Scheduling Coordinator / Customer Service Representative to join our team on a temporary 4-month assignment. We pride ourselves on providing excellent customer service and creating a welcoming, team-oriented work environment.

Position Overview

The Scheduling Coordinator will play a key role in managing customer communications, coordinating appointments, and ensuring smooth daily scheduling operations. This position requires someone who is comfortable handling a high volume of phone calls and delivering exceptional customer service in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound and outbound customer calls
• Schedule, confirm, and update appointments accurately and efficiently
• Communicate scheduling changes and appointment details to customers
• Maintain accurate records and customer information
• Respond to customer inquiries and resolve issues professionally
• Coordinate schedules with internal staff and customers
• Follow up on appointments and service requests as needed
• Perform general administrative and data entry duties

Qualifications

• Minimum 2 years of experience in a high-volume phone, customer service, call center, or scheduling role
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a busy environment
• Excellent customer service and problem-solving abilities
• Strong attention to detail
• Proficiency with Microsoft Office and computer systems
• Reliable, professional, and team-oriented

What We Offer

• Competitive pay at $21.00 per hour
• Consistent Monday-Friday schedule
• Friendly and supportive family-owned company culture
• Valuable experience in a fast-paced customer service environment

If you thrive in a customer-focused role and enjoy working in a collaborative environment, we'd love to hear from you. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.