Austin 04 (Far West) RX Tech - Pharmacy Care Representative - Full time

Pharmacy Care Representative

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include providing superior customer service, working closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to provide excellent patient care, promoting greeting, asking, and thanking strategies, receiving written prescriptions from customers, obtaining and verifying demographic and profile-related information, processing written prescriptions and refill numbers into RXEVO, generating prescription-related paperwork, using RXEVO at point of sale system, ensuring procedures are followed to deliver prescriptions to correct patients, directing customers to counseling window for Pharmacist consultation, obtaining/returns tills from bookkeeping, processing customer transactions at register, maintaining manual signature capture receipts, scanning into RXEVO in a timely fashion, properly processing/clearing prepaid prescriptions, ensuring all prescription deliveries are finalized, printing RX delivery ledger daily, completing contact patient queue, filing/maintaining prescription hard copies, assisting Technicians and Pharmacists to ensure complete, efficient production for the shift, participating in/assisting with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events, checking in/assisting customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps, participating in other professional services activities, receiving OTC inventory, checking delivery for accuracy compared to invoices, staging OTC inventory, breaking out into stocking sections, including front-of-pharmacy items, complying with Return to Stock SOP, ensuring caps, vials, bags, etc., are correctly stocked, recording fridge and freezer temperature logs, complying with HIPAA regulations, complying with TSBP rules and H-E-B SOPs, complying with SOP to process PSE transactions, following manual process only if electronic system unavailable, complying with Central Fill check-in procedures, ensuring department and work area comply with presentation, organization, sanitation, and maintenance guidelines, removing trash from department, complying with trash compactor processes.

Qualifications and key requirements include being 18 years or older, experience in retail, experience in pharmacy a plus, experience working in a fast-paced environment, working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs, strong communication and customer service skills, mathematical skills, PC skills including MS Office and H-E-B software and programs required by the job, cash-handling skills, ability to maintain composure in high-stress situations, ability to demonstrate strong telephone etiquette, ability to manage multiple priorities and shift focus between tasks, ability to work in a team environment, ability to work with little direct supervision, willingness to cross-train, high school diploma or GED or equivalent, completion of all required training and certification.

Physical demands and working conditions include functioning in a fast-paced, retail, office environment, working rotating shifts, including nights and weekends, standing for extended periods, regularly lifting 30 lbs or more, fulfilling vision requirements for the job, specifically close vision and color vision, maintaining H-E-B Rx screener status, including required recertification.