Business Development Agent

Customer Care Representative Are you friendly, organized, and great on the phone? Our busy Service Department Call Center is looking for a Customer Care Representative to join our team! You'll be the first point of contact for our service customers helping schedule appointments, confirm visits, and remind customers about upcoming maintenance and recalls. Responsibilities: Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance Answer inbound calls to schedule and confirm appointments Verify customer and vehicle information in the dealership's system Communicate clearly and professionally with customers and service staff Follow up after service visits to ensure customer satisfaction Track and document call results and appointment details accurately Preferred Qualifications: Experience with General Motors (GM) dealership operations preferred Proficiency with CDK Global (ADP) or similar dealership management system Strong communication and customer service skills Ability to work efficiently in a fast-paced environment Prior automotive call center or customer service experience is a plus Why Join Us: Competitive hourly pay with bonus potential Supportive, team-oriented environment MondayFriday schedule with limited Saturdays Opportunity to grow within a well-established GM dealership