Deskside Support Lead ITIL & SLA Champion
Leidos
Leidos, Inc. is seeking an IT Support Lead to oversee a team delivering deskside services for a federal client. You will manage ticket lifecycles, mentor staff, and coordinate with cross-functional IT teams to sustain high customer service levels. The role requires ITIL-based incident management experience, ServiceNow proficiency, and strong leadership to improve SLA attainment and service delivery. On-site position at NRC Rockville, MD with potential on-call duties. #J-18808-Ljbffr Leidos
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Deskside Support Lead ITIL & SLA Champion in Rockville, MD vacancy
$65.65k - $118.68k
Leidos, Inc. is seeking an IT Support Lead who would be responsible for... ...the day-to-day operations of Deskside support, ensuring timely and... ...Improvement - Track and report SLA performance metrics, ticket... ...technicians. Experience applying ITIL-based incident management,...SuggestedContract work- Leidos is seeking an IT Support Lead to guide a deskside support team for a federal customer in Rockville, MD. You will manage ticket lifecycles, drive incident resolution, and ensure service quality through SOPs and performance metrics. You will mentor staff, balance...Suggested
- Leidos, Inc. is seeking an IT Support Lead to supervise a deskside support team for a federal client. You will oversee day-to-day operations, ensure timely... ...on service delivery quality. This role requires strong ITIL knowledge, incident and escalation management, and the...Suggested
$18.5 per hour
...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. •Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures...SuggestedHourly payPart timeInterim roleLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Gaithersburg, MD1 day ago$18.5 per hour
...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. • Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational...SuggestedHourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Gaithersburg, MD1 day ago- Meso Scale Diagnostics LLC in Rockville, MD is seeking a Manager I, Scientific Support to lead the internal scientific support function and elevate the MSD customer experience. You will develop objective performance metrics, guide the Scientific Support team, and coordinate...
- ...Solutions seeks a TS/SCI-cleared Senior All-Source Platform User Support Specialist 4 to support the DIA-NMEC DOMEX Technology Platform... ...data to support analysis and operations, acting as a DTP champion and tradescraft trainer. The role emphasizes user familiarization...
- Remote Support Technician Lead MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to join our team... ...ensure continuous service and a high-performing team. Utilize ITIL-based processes to efficiently manage and resolve incoming...Remote jobWork experience placementWork at officeShift work
- A non-profit agency supporting individuals with disabilities is seeking Senior Direct Support Professionals in Rockville, MD. This role involves providing person-centered care in a community-based setting and assisting individuals with daily activities. No previous experience...Afternoon shift
- ...innovation drives opportunity and collaboration leads to success. Our dynamic community of... ...is hiring a highly skilled Senior IT Support Specialist / Support Lead to strengthen our... ...with Azure or multi‑cloud environments. ITIL Foundation, Security+, MD‑102/MD‑100, Azure...Interim roleWork at officeLocal area
- MaxCyte is seeking a Senior Field Support Engineer/Depot Services Manager to provide technical field support for MaxCyte instruments and oversee depot service operations at our Rockville HQ. You will work closely with Field Applications Scientists, Business Development...
- TekPro Support Services, LLC (TSS), an 8(a) ANC and subsidiary of Bristol Bay Native Corporation, supports federal agencies and military installations with professional and technical solutions. The Lead Program Support Specialist/Program Manager role is based at TFHRC in...For contractorsWork at office
- Potomac Haven is seeking a Lead Program Support Specialist to support TFHRC and staff, coordinating schedules, travel, and procurement. The role emphasizes professional, timely service to internal and external customers and strong document preparation. Responsibilities...
- A technology solutions provider in McLean, Virginia is seeking a Senior IT Support Specialist / Support Lead to provide advanced technical expertise and leadership for the IT support team. The role involves hands-on Tier 3 support, operational leadership, and strategic...
- FedWriters, Inc. seeks a Lead Program Support Specialist/Program Manager to maintain daily operations at TFHRC in McLean, VA. You will supervise a small onsite team, manage senior leader calendars, coordinate high-profile meetings, and oversee event logistics for major...
- ...Job Description Description: We’re seeking compassionate and dependable Family Care Representative Temps to provide phone-based support to families during an emotionally difficult time. In this role, you will explain information, ask sensitive medical and personal-history...Full timeTemporary workPart timeRemote workShift workNight shift
MAGNIFICENT DIFFERENCES CONSULTING LLC
Gaithersburg, MD4 days ago - Capital One is seeking an Administrative Support Assistant III in McLean, VA to manage calendars, coordinate meetings, and support deal teams. The role emphasizes executive gatekeeping, travel planning, and expense processing across multiple executives and geographies....Work at office
- Capital One in McLean, VA seeks an Administrative Support Assistant III to support directors and VP-level executives in a fast-paced, tech-enabled environment. You will manage calendars, coordinate travel, prepare expense reports, and help organize meetings and company...Work at office
- ER Associates in Chevy Chase, MD is seeking a Support Desk Lead to join our IT support team onsite. You will serve as the Tier 2/3 escalation point, handling Microsoft 365 workloads, hardware provisioning, and conference room AV support to ensure smooth operations. You...For contractors
- ...Job Description Job Description Description: Hybrid: Monday–Friday, 3 days in office and 2 days remote The Program Support Coordinator serves as the first point of contact for the organization, creating a professional, welcoming, and responsive experience for employees...Casual workWork at officeRemote workMonday to Friday
MAGNIFICENT DIFFERENCES CONSULTING LLC
Gaithersburg, MD26 days ago $18.8 - $24.18 per hour
Overview Shady Grove Medical Center seeks to hire an experienced Unit Support Coordinator for our Med Surg Unit who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. Responsibilities Supports departmental operations...Hourly payFull timeWork at officeShift workWeekend workDay shift$26.44 per hour
...visiting clients throughout Montgomery County. Who We Are The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person...Hourly payPermanent employmentFull timeContract workTemporary workLocal area- Guidehouse is seeking a Project Manager to lead federal child support modernization initiatives, focusing on technology modernization, certification readiness, and program operations. You will guide day-to-day execution, align priorities across federal and state partners...
- ...MD seeks a Call Center (Tier 1) Manager to oversee the Enterprise Service Desk operations, ensuring timely, high-quality support and adherence to ITIL-based processes. This role requires leadership to drive incident resolution, service requests, account management, and...
- The Coordinating Center is seeking a Homeless Support Services Coordinator to support the Housing Initiative Program in Montgomery County. The role focuses on delivering person-centered services, coordinating with CES and HIP resources, and helping formerly homeless individuals...Permanent employmentFull time
$865 - $1,195 per week
...Transportation Support Coordinator (Remote) — $865–$1,195 per week Position Summary The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate...Remote workWork from homeFlexible hoursAmerican Logistics Authority
Germantown, MD3 days ago$865 - $1,195 per month
A logistics company is seeking a Transportation Support Coordinator to assist with dispatching tasks remotely. You will provide drivers with instructions, manage load appointments, and ensure efficient communication between drivers, brokers, and shippers. This entry-level...Remote workAmerican Logistics Authority
Silver Spring, MD3 days ago$865 - $1,195 per month
...Transportation Support Coordinator (Remote) — $865–$1,195 per weekPosition SummaryThe Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates...Remote workWork from homeAmerican Logistics Authority
Silver Spring, MD3 days ago- GeneDx is seeking a Manager of Enterprise Support & Technology Assets to lead the organization’s enterprise-wide technology support function, ensuring... ...customers, and staff across the Gaithersburg sites. You will own SLA attainment, knowledge management, asset management, and...
$865 - $1,195 per month
A logistics company is seeking a Remote Transportation Support Coordinator to assist drivers and dispatchers. This role involves organizing schedules, communicating updates, and managing documentation. Ideal candidates should possess strong communication skills and attention...Remote jobWeekly payFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Deskside Support Lead ITIL & SLA Champion. Be the first to apply!
Related searches