PIA P&C Service Associate (Tier II)

Job Description

Job Description

We are looking for a detail-oriented PIA P& C Service Associate (Tier II) to support insurance service operations in Rochester, New York. This Long-term Contract opportunity is ideal for someone who communicates effectively, stays organized, and works confidently across websites, partner systems, and internal computer platforms. The person in this role will help manage service-related activities, handle inbound and outbound communication, and identify issues that require timely follow-up with insurance carriers and internal teams.

Responsibilities:
• Manage day-to-day policy service tasks by reviewing requests, updating records, and coordinating next steps with accuracy and urgency.
• Handle inbound and outbound calls to assist with service inquiries, provide updates, and gather missing information needed to complete work.
• Use internal computer systems, external websites, and partner platforms to process transactions and maintain current account information.
• Monitor work queues and planning schedules to keep assignments moving efficiently and within expected timeframes.
• Communicate with insurance carriers and business partners to resolve discrepancies, clarify policy details, and address outstanding deficiencies.
• Document all interactions, service activity, and follow-up actions clearly to support visibility and continuity across the team.
• Review submissions and account records for completeness, escalating exceptions or unresolved issues when additional support is needed.
• Contribute to service process consistency by following established procedures and adapting to updates in systems or workflow requirements.• Strong verbal and written communication skills with the ability to interact professionally with customers, partners, and carriers.
• Experience managing multiple priorities while maintaining accuracy in a structured, service-focused environment.
• Comfort handling both inbound and outbound calls as part of daily responsibilities.
• Proficiency using computer systems, web-based tools, and multiple applications at the same time.
• Ability to identify missing information, track deficiencies, and follow through to resolution.
• Familiarity with insurance carrier interactions or property and casualty service support is preferred.
• Exposure to platforms such as Paychex or About Time is helpful.
• Ability to remain seated and work at a computer for prolonged periods as required by the role.