Treasury Client Services Manager

Responsible and accountable for leading the Treasury Client Services team in delivering high quality, extraordinary customer service to both internal and external clients. Handle escalated client service issues, and employee training and development. Maintain accurate and up to date Treasury Client Services processes, guidelines and procedures. Provide feedback to Treasury Services leadership regarding the success or deficiencies of existing processes or guidelines. Work closely with the Treasury Service Operations team and assist customers with complex implementation needs. Requirements Minimum of 5 years in Banking Operations and/or Treasury Services Minimum of 2 years in managing a team Excellent customer service skills Critical thinking skills Must work well under stress and deadlines Ability to multi-task, organize and prioritize Ability to acquire an understanding of Treasury Services Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications. Bilingual (Spanish) a plus. Core Competencies Demonstrates expertise in Treasury Services and Banking Operations, with a strong focus on delivering exceptional customer service and managing team performance. Proficient in process improvement and employee development within a high-pressure environment. Highest-signal resume keywords Treasury Services Management Banking Operations Experience Team Leadership Customer Service Excellence Critical Thinking Hard Skills Treasury Services Banking Operations Process Improvement Employee Training Microsoft Office Banking Software Applications Soft Skills Customer Service Skills Critical Thinking Skills Ability to Multi-task Organizational Skills Stress Management Industry Keywords Client Services Escalated Client Issues Implementation Needs Processes and Guidelines #J-18808-Ljbffr Jobtailor