Customer Service Representative
$21 per hourManpower
Customer Service Representative
Our client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting program applicants and recipients. The ideal candidate will have excellent communication skills, compassion, and a strong work ethic, which will align successfully in the organization.
Job Title: Customer Service Representative
Location: East Hartford, CT
Pay Range: $21
Shift: Monday - Friday (8:00 AM to 4:30 PM), Weekends OFF!
What's the Job?
- Answer inbound calls from program applicants and recipients related to social service programs.
- Accurately document all interactions with callers to ensure proper record-keeping.
- Follow scripts to ensure adherence to established procedures and provide consistent service.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
- Communicate trends in caller questions and concerns to call center leadership for continuous improvement.
What's Needed?
- Must be at least 18 years of age or older.
- High School Diploma or equivalent; associate degree or higher can be substituted for experience.
- Minimum of six months experience in a call center environment or related customer service role.
- Ability to pass a 30 WPM typing test and background check, including a drug test.
- Excellent verbal and written communication skills, with the ability to handle sensitive information professionally.
What's in it for me?
- Full-time employment with a reputable organization.
- Paid training to prepare you for success in your role.
- Structured work schedule with weekends off, promoting work-life balance.
- Supportive work environment focused on growth and development.
- Opportunity to make a positive impact in the community by assisting those in need.
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Vacancy posted 2 days ago
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