Client Services Manager

Job Description

Job Description

Description:

Client Service Team Leadership:

• Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.
• Establish and manage team goals, track progress, and celebrate achievements.
• Design and update processes/workflows to maximize team effectiveness.
• Assist in hiring and lead training of new team members, and provide ongoing training and development support.
• Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)

Client Services:

• Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
  • Remain main support person for the practice until well established on our platform.
• Manage book of business transfers, re-codes, and other client account-related changes for existing business.
• Handle escalated client service issues with tact and professionalism.
• Create, revise, and manage CRM workflows to optimize client interactions.

Operations and Compliance:

• Partner with the compliance team to implement and monitor compliance initiatives.
• Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.
• Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.

Additional Responsibilities:

• Work collaboratively with other departments to ensure alignment and efficiency.
• Maintain a positive and professional demeanor in all interactions.

• Minimum 3-5 years of experience in a client services or operations role in a financial services environment.
• Proven track record of success in team leadership and supervision.
• Excellent organizational, communication, and time management skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with compliance regulations in the financial services industry (preferred).
• Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.