Executive Assistant & Technical Operations Coordinator

Role Description

This is a remote position. Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is hiring an Executive Assistant & Technical Operations Coordinator to be the CEO's right hand and the operational backbone of a roughly ten-person team. You will keep our projects, infrastructure, and people running day to day:

• Owning time tracking and work orders
• Supporting IT and infrastructure
• Running onboarding and offboarding
• Handling marketing campaigns
• Supporting the CEO directly

You will report to the CEO and work closely with clients, the development lead, and the systems administrator. This is a broad, detail-critical role, and it is a lot of surface area for the hours - ruthless prioritization, speed, and accuracy matter. The non-negotiables:

• Communications go straight to clients and staff and must be right the first time
• Recurring processes have to run without being chased

Strong technical aptitude is essential - you will work in databases, time-tracking and security tools, and basic server/network systems.

Qualifications

• Strong technical aptitude - comfortable with databases (FileMaker an asset), time-tracking/work-order systems, RMM and security tools, and basic server/networking concepts
• Exceptional attention to detail and accuracy, especially in client email
• Follows detailed instructions precisely the first time, with little rework
• Self-directed - anticipates next steps, takes ownership, and works independently
• Highly organized; juggles many recurring processes without dropping any
• Discreet and reliable with credentials and confidential information
• Clear, professional written English; approachable and responsive
• Comfortable with Hubstaff, Trello, Freshdesk, 1Password, EmailOctopus, Google Workspace, and AI tools (e.g. Claude)
• Executive-assistant or operations experience supporting a founder is a plus

Requirements

• Run a daily check of the support/hosting queue for emergencies or site-down events; escalate to the systems administrator immediately
• Track device security compliance across staff (NinjaOne RMM, SentinelOne EDR); administer the 1Password vault
• Coordinate server maintenance windows and draft and send client outage/maintenance notices; maintain the outage calendar, recipient lists, and the monthly backup-link references
• Support infrastructure with the systems administrator: backups and backup-failure triage, power, cooling, DNS, firewall/VPN, AWS, hosting tickets, and server-room facilities
• A few times a year, own onboarding from a standard checklist: accounts, Hubstaff, 1Password, email signatures, and the security/privacy steps
• Own offboarding from the wiki template: notify each access owner (payroll, systems, HR), track revocation across every system, and confirm completion
• Coordinate timing and messaging with HR; keep the wiki current
• Draft and send newsletters and product updates (EmailOctopus) - low volume, roughly one newsletter a year; track delivery and list health
• Run webinar invites and reminders (roughly one webinar a quarter); prepare social posts and clips, and handle routine website updates
• Run reconnection campaigns to former clients; build prospect lists and handle warm follow-ups
• Manage the CEO's calendar and meetings; send invites and links, send reminders, and follow up on action items on the CEO's behalf - this runs several times a week
• Support ad hoc research and business projects for the CEO
• Keep internal documentation organized across Google Drive, the wiki, and Trello

Benefits

• Ongoing part-time contract
• ~10 hours per week
• Mandatory attendance at weekly client status meeting every Wednesday, 11 AM - 12 PM PST
• Remote, must work on Pacific Time for time-sensitive work (outage notices, onboarding/offboarding, work-order updates)

Company Description

At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.