Account Manager West Region - Fire & EMS

Account Manager

We're always looking for talented Account Managers to support our Fire & EMS customers across the Western United States. This is an evergreen posting meaning we maintain an active pipeline of candidates for Account Manager roles as our business continues to grow. If you have a passion for public safety technology and building lasting client relationships, we'd love to connect.

About This Role

As an Account Manager at ESO supporting the Western Region, you will own the ongoing relationships and growth opportunities within our existing customer base across the Fire and EMS markets. Your focus will be ensuring clients' continued success with ESO's platform while identifying upsell opportunities and expanding our presence across fire departments, EMS agencies, and public safety organizations.

This role reports to the Director of Sales.

What You'll Do

• Manage a sales pipeline across a territory of named Fire and EMS accounts throughout the Western United States.
• Build and maintain relationships with key decision makers across fire departments, EMS agencies, and regional public safety organizations through consistent, meaningful engagement.
• Educate clients, agencies, and partners on ESO's Fire and EMS product suite through meetings, demonstrations, and collaboration with internal subject matter experts.
• Develop and present tailored sales proposals that address each client's specific needs.
• Accurately forecast sales opportunities and maintain a disciplined, data-driven pipeline.
• Lead and support contract negotiations, driving opportunities to closure against a sales quota.
• Work closely with stakeholders across both EMS and Fire sectors to ensure alignment and client success.

Who You Are

• 2+ years of experience in a direct sales or account management role.
• Demonstrated ability to meet and exceed sales quotas.
• An enterprise sales mentality you think holistically about deals and relationships.
• The drive and adaptability to thrive at a fast-growing company.
• Bonus: Background in military, EMS, or firefighting you'll bring invaluable context to our customers and market.

Why ESO

ESO is a leading data and software company serving the EMS and fire markets. We're on a mission to improve community health and safety through the power of data. Our Fire & EMS customers depend on our platform every day to manage incidents, track outcomes, and improve operations and our Account Managers are central to that success.

Submit your resume and a brief note about your background. Our recruiting team reviews submissions on an ongoing basis and will reach out when a role aligned with your experience becomes available.

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. This is an evergreen posting. Submission does not indicate an immediate opening. ESO is an equal opportunity employer.

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