Vice President of Hospitality

Vice President of Hospitality

About the Company

A service-driven senior living organization focused on hospitality and guest experience.

Industry
Hospital & Health Care

Type
Privately Held

About the Role

The Company is seeking a Vice President of Hospitality to enhance the guest experience across its communities. This executive role is pivotal in blending strategic planning with hands-on operational support to create a welcoming, service-focused environment for residents, families, visitors, and team members. The successful candidate will be responsible for leading the development and refinement of company-wide hospitality initiatives, establishing clear service expectations, and ensuring the consistent delivery of hospitality programs. Collaboration with senior leadership is essential to strengthen service standards and improve reputation outcomes. Applicants must have significant leadership experience in hospitality management, customer experience, or multi-site service operations. The role requires a proven ability to create and implement service standards across multiple locations, a strong background in reputation management, and experience in overseeing hospitality-related systems and digital channels. The Vice President of Hospitality will also be tasked with guiding the response to public reviews, maintaining oversight of café operations, and providing leadership and coaching to hospitality team members. Strong communication, relationship-building skills, and the ability to influence cross-functional teams in a fast-paced, service-driven environment are essential. Familiarity with social media strategy and demonstrated analytical skills for turning performance data into service improvements are also key requirements.

Functions

• Operations