Vice President, Customer Success

Why This Role is Exciting

At Behaviorally, you'll do more than drive business-you'll shape the future direction of our company and the industry. As a senior leader, you'll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:

• Strategic Influence: Collaborate with leaders at the world's most influential CPG and FMCG brands.
• High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.
• Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.
• Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company's strategic direction.
• Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

• Build and expand executive-level relationships with senior decision makers at top global brands.
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
• Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
• Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally's long-term direction.
• Build an industry presence as a recognized voice in shopper and packaging insights.

Desired Skills and Experience

• 9+ years of experience in market research with proven success driving revenue growth.
• Strong leadership skills with a track record of mentoring and developing high-performing teams.
• A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
• Excellent communication, storytelling, and relationship-building abilities.
• A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments

Our Ethical Commitment to You

At Behaviorally, we are committed to a work environment that is inclusive and free of discrimination. We are proud to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law.