Group Product Manager - Platform Technology (Remote)

Job Description

Job Description

Job Summary

As a Group Product Manager – Platform Technology, you are responsible for defining and driving the product strategy, vision, and roadmap for Neumo’s core platform capabilities and self-service solutions. This role owns the end-to-end product lifecycle for platform services that enable community members (constituents) to interact with various levels of government—paying bills, renewing registrations, managing licenses and permits, obtaining copies of official documents, and making changes to records—through intuitive, self-service software.

You will also lead the evolution of foundational platform capabilities including notification systems, identity verification, multi-factor authentication (MFA), single sign-on (SSO), authorization frameworks, and reporting infrastructure. A significant dimension of this role is championing AI-driven technologies and embedding intelligent capabilities across Neumo’s platform to improve user experiences, operational efficiency, and product differentiation.

Your work will include shaping product direction, aligning product investments to company goals, and ensuring product decisions are grounded in customer needs, market insight, and data. You will collaborate closely with engineering, UX, marketing, sales, client success, and implementation teams to translate strategy into high-impact execution. The Group Product Manager is expected to operate with a high degree of ownership, influence across the organization, and accountability for both strategic direction and measurable outcomes.

Duties and Responsibilities:

Platform Strategy & Self-Service

• Own & Define and evolve the product strategy, vision, and roadmap for platform services and the self-service capabilities they power, connecting long-term direction with near-term planning to meet customer needs and business objectives.
• Drive product-led growth (PLG) by designing self-service experiences that accelerate adoption, reduce friction, and expand usage organically across government agencies and their constituents.
• Balance immediate client needs with long-term platform evolution, scalability, and differentiation when making prioritization and roadmap decisions.

Core Platform Capabilities & AI

• Lead the strategy and roadmap for horizontal platform capabilities including notification systems, identity verification, MFA, SSO, authorization, and reporting infrastructure.
• Champion AI-driven technologies by identifying opportunities to embed intelligent capabilities—such as predictive analytics, automated workflows, conversational interfaces, and smart recommendations—into the platform to improve user experience and operational efficiency.
• Evaluate, pilot, and scale AI/ML solutions across the platform, establishing best practices for responsible and effective AI adoption within Neumo’s products.
• Partner with engineering and architecture to navigate and modernize across legacy and modern technology stacks, ensuring platform services are reliable, scalable, and extensible.

Cross-Functional Leadership

• Serve as the primary product lead across engineering, UX, sales, marketing, client success, and implementations, collaborating to resolve competing priorities and move the platform forward.
• Develop deep familiarity with Neumo’s market, clients, partners, and end users through ongoing research, customer feedback, data analysis, and direct engagement.
• Lead, mentor, and develop direct-report product managers, product owners, or business analysts, while tracking product outcomes and using data to refine strategy and roadmap decisions.
• Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria; manage the backlog—including support issues and defects—in close partnership with engineering, architecture, and UX across planning and delivery ceremonies.
• Partner with UX on user research, prototype validation, and early concept testing to ensure solutions address real customer problems.
• Act as a product evangelist, clearly communicating the platform’s value, progress, and future direction to internal and external stakeholders.

Education and Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field—or equivalent work experience.
• 5+ years of experience in product management with a focus on platform, infrastructure, or developer/enablement products (B2B or B2G software experience preferred).
• Proven technical background with hands-on understanding of APIs, middleware, microservices, databases (SQL), authentication protocols (OAuth, SAML), and cloud-based architectures.
• Demonstrated experience driving product-led growth (PLG) strategies and growing platform capabilities within a software business.
• Experience working with both legacy and modern technology stacks, including migration, modernization, and integration efforts.
• Demonstrated experience in building business cases, understanding cost and pricing structures a plus.
• Experience using AI-powered productivity and analysis tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to support research, documentation, and day-to-day product work is a must.
• Experience with AI/ML product development—including evaluating models, defining AI-driven features, and shipping intelligent capabilities—is highly preferred.
• Experience in tax administration, government services, or state and local government is highly preferred.

Knowledge, Skills and Abilities

• Proven track record of shipping platform and infrastructure software products that deliver business results and enable downstream product teams.
• Strong technical acumen with the ability to engage deeply with engineering on architecture decisions, API design, security models, and system integrations.
• Demonstrated ability to develop deep customer empathy and articulate customer problems, including for both direct users (constituents) and internal platform consumers (product teams, agencies).
• Ability to identify where AI can be applied to improve team productivity, product workflows, or the product itself, and to evaluate AI tool output with appropriate judgment.
• Excellent communication skills (both written and verbal) with the ability to explain complex technical information in a simple and accurate manner.
• Demonstrated success leading cross-functional teams and working collaboratively with stakeholders; ability to influence without direct management authority.
• Process, problem-solving, strategic, and continuous improvement mindset.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Experience using tools like JIRA, Figma, and Microsoft 365 Suite.
• Willingness to travel up to 40%.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Work Environment :

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.