Technical Support Engineer (SaaS) — Own the Queue & Drive Impact
Agave
Agave, a growing SaaS platform serving construction finance, is hiring a hands-on, technical support engineer to become an expert on the Agave Platform. You’ll own the support queue, triage and resolve issues, and be the first responder when customers face problems or confusion. Work with Solutions Engineers, PMs, and Engineers to shape how support works—from SLAs to tooling. If you enjoy talking to customers, digging into technical details, and bringing order to chaos, you’ll be a great fit. #J-18808-Ljbffr Agave
- ...development. What drives us is the... ...motivation to make an impact and actively... ...Investigate technical issues... ...resolution, across the support → engineering escalation... ...a complex B2B SaaS or enterprise... ...communication, queues, retries, idempotency... ...in your own time Nice...SuggestedImmediate startWeekend workAfternoon shift
$90k - $120k
...kJob Title: IT Support Engineer Location: New York... ...to guide non-technical users through... ...managing common SaaS applications.Experience... ...the ticket queue and Slack... ...communicative service.Own the setup,... ...root causes and driving external... ...work directly impacts the success of...SuggestedPermanent employmentFull timeWork at office- ...Senior Technical Support EngineerJoin us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency... ...immediate, global impact, this role is for... ...ideally within enterprise SaaS, fintech /... ...infrastructure on their own. The zerohash platform...SuggestedImmediate start
£45k - £50k per year
Propel Together is seeking a Technical Support Engineer for a fully remote, UK-style salary £45k-£50k. In a high-growth B2B SaaS environment, you will own customer requests, diagnose issues, and work with Engineering to resolve complex problems. You'll help shape a scalable...SuggestedRemote job- ...is seeking a customer support specialist to blend empathy with technical depth on our B2B SaaS platform used by... ...thousands of teams. You will own the first line of... .... This role directly impacts retention and expansion... ...back to product and engineering, and help flag...SuggestedRemote job
- Nooks is seeking a Technical Support Engineer to help users get the most value from our B2B SaaS platform. You will troubleshoot complex issues, collaborate with the engineering... ...knowledge base, improve response times, and drive customer success while adapting to a rapidly...
$100k - $120k
...Technical Support EngineerShield is a global startup, with offices... ...Technical Support Engineer with strong application... ...Application impacting issues covering different... ...technical support in SaaS or enterprise environments... ...ETL, webhooks, message queues).Strong troubleshooting...Worldwide$70k - $90k
...Technical Support EngineerLumana helps organizations turn video into action.... ...'ll think big, move fast, and own work that has a visible impact.The Technical Support Engineer will ensure the reliability and... ...teams, engineering, and QA to drive technical resolution, documentation...Work at officeLocal areaRemote workWork from homeHome officeFlexible hoursWeekend workAfternoon shift$95k - $130k
...Treasury is hiring a Technical Support Specialist to... ..., and our engineering teams. Nuanced... ...right owners Own Incidents and Reconciliation... ...causes and drive changes that... ...Processes and Impact Identify gaps... ...across the queue, and build repeatable... ...roles at B2B SaaS companies, in...Local area- incident, a SaaS company in New York, seeks a Technical Support Engineer to delight customers by solving complex technical challenges and guiding them through integrations with our API. The role collaborates with Product and Engineering to translate customer feedback into...
- ...are looking for a high-impact Video Solutions Specialist... ...can combine strong Technical knowledge with a customer... ...product value to drive customer adoption, retention... ...-functionally with support, sales & product teams.... ...designed to reflect your own skills and thinking. The...Full timeWorldwide
$120k - $185k
...Technical Compliance AnalystNew York... ...scientists, engineers, financial experts... ...II posture, drive our second... ...Stewardship: Own and continuously... ...ticketing queue in Jira. Execute... ...Readiness: Support the Security... ...GRC within a SaaS or fast-paced... ...its compliance impact.Tooling:...- Leading a team of Technical Support Engineers in a full-time remote capacity, the Technical Support Engineering... ...on technical troubleshooting, and drive improvements in customer service and... ...enhance technical depth and customer impact Own SLA performance and develop AI-...Full timeRemote work
$120k - $190k
...Range It Engineer At Range, we're building... ...is visible and impactful. About the... ...IT Engineer to own that system end... ...–Friday, and supports our New York... ...offices. SaaS management. Run... ...clear with non-technical colleagues, and... ...impactful work that drives team success....Live inWork at officeImmediate startMonday to Friday$150k - $235k
...publicly traded, cloud-first SaaS platform that thousands... ...has made security engineering a top investment. Security operates as its own engineering organization... ...cause and remediation Drive threat modeling with engineering... ...owning ambiguous, high-impact problems with limited...Full timeWork at officeRemote workWorldwideFlexible hours$60k - $90k
...Description Job Description As a Technical Support Engineer, you will unblock customers... ...time What You’ll Do Own support cases from customers... ...Experience working in a B2B SaaS environment, particularly in... ..., Doordash, and the MLB, to drive collaboration and financial...Work at office3 days per week- ...to deliver massive impact at a hypergrowth company... ..., crypto, and SaaS. In January 2026, we... ....What You'll DoIT support, services and vendor... ...security session.Own IT asset and inventory... ...guides, and drive down recurring ticket... ...support, IT systems engineering or automation engineering...Work at officeWork from homeWorldwideFlexible hours
- ...opportunity to work on impactful projects,... ...and grow within a supportive environment that... ...efforts to drive business success... ...What you’ll do Own the support queue for Claude Enterprise... ...AI Enablement Engineer or directly to vendor... ...IT support or a technical helpdesk role....Remote work
- Chatsyncs is seeking a remote Technical Support professional to help customers learn, onboard, and troubleshoot our SaaS platform. You will conduct product demos, resolve API/webhook... ...for AI, automation, and SaaS will help drive customer success. #J-18808-Ljbffr...Remote job
- incident.io in New York is seeking a technically fluent Senior Technical Support Engineer to be the voice between customers and our Product & Engineering teams... ...role requires clear communication and a passion for SaaS products in a fast-paced environment. You will collaborate...
- ...environment, with a focus on manual testing to ensure release-ready software. We value hands-on testers who can own manual testing initiatives, work with product and engineering, and help scale our platform for a growing B2B customer base. #J-18808-Ljbffr Utility ProfitRemote job
$122k - $163k
Technical Support Engineer - III (Cloud)CoreWeave is The Essential Cloud for AI™. Built... ...to resolve issues that impact high-profile, mission-critical... ...complex customer issues and driving quality assurance through... ...candidates who can bring their own diversified experiences to...Full timeWork experience placementCasual workWork at officeRemote workWorldwideShift work$116.25k - $155k
The Technical Solutions (TS) Enablement... ...organization—including Support, Customer Success, and Sales Engineering—with the skills... ..., you'll own the design and... ...programs that drive lasting change... ...measurable enablement impact at scale.At... ...or enterprise SaaS environment.Track...Work at office$10 per hour
...proud to have the support of the best... ...challenges that impact business, society... ...hundreds of engineers around the world... ...Corporate Security owns the estate... ...provider, the SaaS sprawl, the browser... ...a helpdesk queue or babysitting... ...friction that drives people to workarounds...Immediate startRemote workFlexible hours- Navan is seeking a Senior Frontend Software Engineer (Flights group) to help build and scale Navan... ..., product managers, and designers to ship impactful features for global travelers. You will own end-to-end experiences, drive architectural decisions for scale, and champion...
- ...for employees requiring technical assistance and is... ...professional, and effective support for day-to-day technology... ...Network Administrator, SaaS support resources, or... ...troubleshooting, user impact, and supporting information... .... They find their own work more meaningful because...Full timeFor contractorsLocal areaRemote workFlexible hours
- ...team is a strategic support partner to all... ...a Tier 1 Support Engineer to join the AMER CorpTech... ...for providing technical assistance and support... ...maintain critical SaaS tools (Google... ...schedulers, and more).Own IT asset... ...global team that is driving towards a common goal...Work at officeRemote work
$164k - $295k
...technologies that drive modern... ...directly with product engineering teams and their... ...work directly impacts whether organizations... .... Provide technical leadership... ...self‑starter who owns and is... ...microservices for a SaaS product in a modern... ...to succeed. We support veterans and...Permanent employmentWork experience placementWork at officeLocal area2 days per week3 days per week- ...since 2021 known for supporting companies like... ...matters, and your impact extends far beyond... ...pressure, explain technical issues in plain language... ...needs help, not a queue item. You're... ...communication. You'll own the employee... ..., DORA, SOC 2) or SaaS management tools like...Remote jobWorldwide
$180k - $220k
...companies worldwide to drive revenue, resolve... ..., with visible impact, fast decisions, and... ...a Senior Security Engineer, Detection and Response... ...we've built our own AI SOC & IR agent,... ...in a multi-tenant SaaS product — account takeover... ...(AI) tools to support parts of the hiring...Full timeWorldwide
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