Customer Service Representative - Farmers Insurance

Job Description

Job Description

Are you ready to join a dedicated team and build a fulfilling career in customer service? Farmers Insurance Wang Agency is seeking a motivated and customer-oriented Customer Service Representative to become a vital part of our agency. In this role, you will play a key role in assisting clients with their insurance needs and fostering positive relationships.

As a Customer Service Representative, you'll handle inbound calls from customers needing assistance with their policies and occasionally make outbound calls to ensure customer satisfaction. This position is excellent for individuals with strong communication skills and a passion for helping others.

About Our Agency

At Farmers Insurance Wang Agency, we are committed to fostering a supportive and collaborative environment for our team. We recognize achievements and encourage professional development. Whether you have experience in the insurance industry or are new to the field, we provide training and resources to ensure your success.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Life Insurance

Health Insurance

Responsibilities

Core Duties:

• Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
• Conduct outbound calls to follow up with customers and ensure their needs are met.
• Utilize your knowledge of insurance products to provide accurate and efficient service.
• Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
• Stay informed on product offerings and industry regulations to provide accurate information.

Requirements

We are looking for candidates who are enthusiastic about customer service, proactive, and professional. The ideal Customer Service Representative will possess:

• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred, but not mandatory).
• Strong communication and interpersonal skills.
• A commitment to providing exceptional service to clients.

Why Join Our Team?

We are dedicated to helping you succeed. As a Customer Service Representative with Farmers Insurance Wang Agency, you will be part of a supportive team environment. We offer opportunities for career advancement and development within the insurance industry.

Apply today and take the first step toward a meaningful career with us!