Service Desk Manager — SLA & Quality Leader
Cwsc
Computer World Services is seeking a Service Desk Manager to oversee all aspects of the Service Desk, ensuring high-quality end-user IT support and SLA adherence. The role leads staffing, training, and performance management while coordinating with other teams and government stakeholders. Responsibilities include operations oversight, KPI reporting, knowledge base maintenance, and continuous improvement with ISO/IEC 20000 alignment. #J-18808-Ljbffr Cwsc
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Desk Manager — SLA & Quality Leader in Washington DC vacancy
- Dhaka Technology Limited is looking for a Service Desk Manager in Washington, United States, to lead... ..., ensuring timely resolutions and SLA compliance. The ideal candidate will possess... ...management activities, and ensuring quality customer support. #J-18808-Ljbffr Dhaka...Suggested
$119k - $140k
Job Overview The Service Desk Manager oversees the overall operation, performance, and effectiveness... ...leadership, operational management, quality assurance, and customer service oversight... ...analyze key performance metrics to ensure SLA compliance. Interact with Government...SuggestedFull timeContract workWork at officeLocal areaShift work- Digital Management LLC in Washington, DC is looking for a Service Desk Manager to lead technical service desk operations across multiple sites. Responsibilities include managing incident lifecycles, ensuring SLA compliance, and directing service desk staff. The ideal candidate...Suggested
- DMI is seeking a Service Desk Manager in Washington, DC to lead technical service desk operations. This role involves managing the lifecycle of IT incidents in a multi-site environment supporting over 700 users. The ideal candidate has strong experience in ITIL Framework...Suggested
- GovCIO is seeking a Service Desk Manager to lead hybrid on-site/remote operations supporting the US Mint contract in the Washington, DC area.... ...and continuous improvement initiatives to optimize service quality and customer satisfaction. You will manage ticket workflows...SuggestedContract workRemote work
- A Service-Disabled Veteran-Owned Small Business in Alexandria, Virginia, is seeking a Service Desk Manager. The role involves managing complex IT contracts and overseeing teams engaged in technical duties. Applicants must have ITIL Certification and five years of leadership...
- ...Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution... ...while ensuring compliance with SLA and KLI performance metrics. A...
- A veteran-owned technology firm is seeking a Service Desk Manager in Alexandria, Virginia. The role involves overseeing complex IT contracts, managing technical staff, and implementing effective procedures. Ideal candidates will have ITIL certification and at least five...
- IQUASAR LLC seeks a Project Manager to lead the delivery of Network Infrastructure Maintenance and Support Services. The role involves client engagement, contract management, and ensuring compliance with stringent service level agreements. Candidates must have a minimum...Remote jobContract work
$150k - $170k
Akima, through its subsidiary Suvi Global, is seeking a Service Desk Lead in Alexandria, VA, to support IT operations across DoD OIG networks... ..., and substantial experience in helpdesk roles, including managing technical staff and efficiently utilizing ServiceNow and M365...- Government Technical Services Corporation (GTSC) is seeking a Service Desk Tier 2-3 Lead in Washington, DC. Responsibilities include overseeing advanced technical troubleshooting and escalation management in a hybrid work environment. Ideal candidates will have at least...
$140k - $168k
...Overview GovCIO is currently hiring for a Service Desk Manager to support our US Mint contract needs.... ...support staff Ensure delivery of high-quality Tier I, II, and (VIP/"white glove")... ...large enterprise environments Expertise in SLA development, tracking, and reporting...Contract workCurrently hiringWork at officeRemote workGovCIO
Washington DC1 day ago- ...leading provider of digital services and technology... ...a focus on end-to-end managed IT services, including... ...LLC is seeking a Service Desk Manager to lead for the... ...ITSM platform, ensures SLA achievement and reporting... ...drive consistent, high-quality service delivery. Duties...Remote work
Digital Management
Washington DC4 days ago - ...Service Desk Manager Job Locations: US-DC NetImpact Strategies has an opportunity for a Service Desk Manager supporting... ...functions. The Service Desk Manager ensures high-quality incident and request management, drives SLA performance, oversees staff development, and promotes...For contractorsLocal areaImmediate start
NetImpact Strategies
Washington DC2 days ago $112k - $179k
...Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support... ..., and ensuring the delivery of high-quality customer service to a large and geographically... ...Desk operations, ticket queues, SLA performance, escalations, and workforce...Contract workFor contractorsRemote workShift workPeraton
Washington DC1 day ago$70k - $72k
...Service Desk Manager We are seeking an experienced Service Desk Manager to lead and oversee enterprise... ...Service Desk Analysts to ensure high‑quality, customer‑centric support. Manage Tier... ...II ticket queues, including workflow, SLA compliance, and escalation processes. Resolve...Immediate startLeader Communications
Alexandria, VA2 days ago- Job Brief The Service Desk Operations Manager (SDOM) is arguably one of the most critical and challenging... ...productivity, minimize costs, and ensure SLA compliance. Assessing the impact of... ...Professional; or ITIL 4 Strategic Leader; or ITIL v3 Expert Certification - IT...Contract workWork at officeShift work
- ...RESPONSIBILITIES Lead daily help desk operations by enforcing documented... ...improvements, and ensuring consistent service delivery across client environments. Manage client technology assets and... ...managing ticket triage, monitoring SLA compliance, analyzing support metrics...Contract workTemporary work
Design Data
Washington DC2 days ago - The FDA is seeking an Office Director for the Office of Quality Assessment and Management in College Park, Maryland. The position entails leading teams focused on quality management, analyzing business processes, and developing strategic relationships to enhance program...Work at office
- ...Technologies Limited Company | Contract Onsite - Service Desk Manager Washington, United States | Posted on 0... ...problems, ensuring timely resolution, SLA compliance, strong customer... ...appropriate security team or CISO. Conduct quality assurance reviews and customer...Contract workRemote work
- Leidos Inc is seeking a Call Center Operations Manager in Washington, DC to oversee all Call Center services. You will manage a team of supervisors and ensure compliance with operational standards and Service Level Agreements (SLAs). The ideal candidate will have a master...
- Accenture Federal Services is seeking a mid to senior level Oracle EBS Sub Ledger Accounting (SLA) SME in Washington, D.C. You will lead the configuration and maintenance of Oracle EBS SLA rules while streamlining accounting processes and leveraging AI to enhance efficiency...
$111.4k - $150k
...A leading federal services company in Washington is seeking a Call Center Operations Manager. This role involves overseeing daily operations, ensuring compliance with... ...leading improvement initiatives for efficiency and quality. Candidates should have a Bachelor's degree in...ASM Research, An Accenture Federal Services Company
Washington DC2 days ago- Cummings Electrical is hiring a Quality Systems Manager for their Integrated Manufacturing facility in Arlington, VA. This fast-paced role focuses on managing and improving quality systems across multiple facilities while mentoring Quality Managers. If you seek meaningful...
- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing... ...across key service areas and ensuring SLA compliance in a high-volume federal IT...
- A leading government contractor is seeking a Quality and Safety Manager in Arlington, VA, to lead critical quality control and safety programs... ...Competitive compensation is offered including health benefits and a robust PTO policy. #J-18808-Ljbffr Koniag Government ServicesFor contractors
- Harris Company in Bethesda, MD is looking for a QA + QC Manager to lead the quality control efforts in various projects. Your responsibilities will include developing quality control documentation, overseeing inspections, and ensuring adherence to legal standards. The ideal...
$100k - $150k
Calibre CPA Group, PLLC in Bethesda, Maryland, seeks a Quality Control Director. The role ensures accuracy and compliance in audit engagements, provides training to audit teams, and requires a Bachelor’s degree in Accounting or Finance and an active CPA license. Candidates...$116.6k - $177.8k
...company based in Washington is seeking a qualified individual to oversee the design control program. The role requires effective management of quality engineering teams and adherence to regulatory requirements. Candidates should have a Bachelor's degree in a relevant life...$62k
...Job Description Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. Must be a U.S. Citizen and hold an active DoD Security Clearance. The Service Desk Incident Manager will be responsible for ensuring efficient processing of service...Temporary workRelocation packageLinksol Inc
Hyattsville, MD3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Manager — SLA & Quality Leader. Be the first to apply!
Related searches
- IT support manager Washington DC
- service desk manager Washington DC
- director supplier quality Washington DC
- director quality compliance Washington DC
- quality regulatory manager Washington DC
- senior manager quality engineering Washington DC
- director of quality Washington DC
- quality supervisor Washington DC
- quality manager remote Washington DC
- training and quality manager Washington DC