Service Coordinator

Service Coordinator

Remote - US

Candidates can be based in Eastern or Central Time Zones

As a Service Coordinator, you will assist the Professional Services Team and support the project managers and project coordinators in the day-to-day aspects of their business to ensure that customer needs are met and internal standards and procedures are followed.

The essential functions of this position include:

• Enter quotes and orders into applicable Professional Services Automation tool(s)
• Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
• Create vendor purchase orders and process invoices for payment
• Collaborate with the sales & engineering teams to keep projects on schedule
• Efficiently identify and solve project issues
• Work with the sales team to resolve any client service issues
• Keep management informed of any project-related issues
• Maintain engineer schedule and follow-up on timesheet submission
• Obtain project completion signatures & ensure timely invoicing
• Maintain data in applicable systems in order to ensure accurate reporting
• Ensure that legal project documents are completed and signed
• Review all project documentation for compliance with accounting standards
• Proofread presales and post sales SOWs and proposals

Qualifications

• 2+ years of experience in an administrative, coordination, and/or operations role
• Billing experience preferred
• Basic accounting knowledge is a plus
• Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning new systems/tools
• Strong attention to detail and ability to proofread documents for accuracy and completeness
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups
• Professional written and verbal communication skills, including confidence working cross-functionally (sales, engineering, PMs)
• Customer-focused mindset with the ability to handle service issues tactfully and efficiently
• Basic understanding of business documentation workflows, such as purchase orders, invoices, timesheets, and service deliverables
• Problem-solving skills to identify project issues, escalate appropriately, and support resolution
• Ability to maintain accurate records and update systems to support reporting, invoicing, and compliance
• High integrity and discretion when handling legal/project documents and financial information
• IT industry experience preferred
• Bachelor's degree preferred

Position Specifics

The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.