People Operations Specialist

Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. 

The Job:

As the People Operations Specialist, you will support the consistent, accurate, and employee-centered delivery of core People Operations processes across the employee lifecycle. You will help manage employee transactions, maintain data integrity, support benefits and leave workflows, respond to employee inquiries, and contribute to process documentation and continuous improvement across our global People Ops model.

You Will:

• Own assigned portions of the onboarding workflow, including new hire tracking, employee communications, documentation completion, orientation facilitation, and timely escalation of blockers.
• Process employee benefits transactions in Workday, including new hire enrollments and life events, and collect required documentation from employees as applicable.
• Support annual open enrollment activities, employee communications, and issue resolution in partnership with the Benefits team.
• Coordinate routine accommodation process steps, ensuring documentation, routing, and follow-up are handled consistently and confidentially.
• Maintain accurate employee records and files, process employee data changes, and support audit-ready documentation practices.
• Fulfill simple reporting requests and support recurring People Ops reporting needs with attention to data accuracy and confidentiality.
• Support routine policy and process interpretation, escalating complex or high-risk matters to People Partners, Legal, Benefits, or other subject matter experts as appropriate.
• Support EOR employee lifecycle transactions in partnership with internal stakeholders and external EOR partners.
• Serve as a first point of contact for routine employee questions, using approved resources, knowledge articles, and documented workflows.
• Manage assigned employee inquiries and service requests through Freshservice, ensuring timely responses, accurate case notes, appropriate routing, and consistent employee experience.
• Maintain and improve process documentation, job aids, and knowledge base content to support scalable People Ops delivery.
• Identify opportunities to reduce manual work, improve workflows, and increase consistency through better use of systems, documentation, automation, and AI.
• Analyze employee inquiry trends and recommend improvements to documentation, training materials, workflows, and self-service content.
• Support People Ops projects and cross-functional initiatives as needed.

You Have:

• 2-4 years of experience in Human Resources
• Bachelor's degree in human resources or related field, PHR or SHRM Certified preferred
• Experience supporting employee lifecycle processes, including onboarding, offboarding, employee data management, benefits administration, leaves, or accommodations.
• Familiarity with HRIS and People systems (Workday, Freshservice)
• Strong process thinking ability. You are energized by finding opportunities to improve existing processes through efficient use of technology and design.
• Experience maintaining documentation, knowledge bases, process guides, or operational procedures.
• Comfortable leveraging AI tools, knowledge management systems, and self-service resources to improve support delivery and productivity.
• Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
• A customer service mindset. You heavily emphasize creating the best possible employee experience throughout the employee lifecycle.
• Working knowledge of HR compliance concepts, employment practices, benefits administration, leave processes, and employee lifecycle operations.
• Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.

Base Salary Range: $56,250.00 - $82,500.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits:  

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer:  

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. 

We are aware of recruiting impersonationattempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to View email address on click.appcast.io