Compliance Officer

Compliance OfficerLocation: Doral, FL Tallahassee, FL Duration: 2+ Months Type: ContractJob Summary: The Compliance Officer will review and analyze complaints, communicate with constituents and complainants, interpret Florida statutes, and determine the appropriate resolution based on the Division's jurisdiction and requirements.Responsibilities:Contact constituents and complainants to discuss details of filed complaints.Read and interpret Florida statutes and compare them with complaint information to analyze issues.Communicate professionally with the public and provide excellent customer service.Advise complainants regarding the Division's jurisdiction and explain case closure reasons when applicable.Provide appropriate resources or referrals to complainants.Prepare written correspondence to complainants after supervisor approval.Close cases by entering appropriate codes, activities, and statutes in the Versa system.Document case actions and activities in the OnBase system.Maintain accurate and organized case documentation throughout the assignment.Required Qualifications:Ability to speak and understand English.High school diploma.Excellent written and oral communication skills, particularly when communicating with the public.Ability to read and interpret Florida State statutes.Experience working with the public in a professional work environment.Experience working with the public and analyzing complaints.Strong organizational skills.Ability to commit to the project timeline.Preferred / Desired Qualifications:Experience using Versa.Experience using the OnBase system.Bachelor's degree.