VIP Gate Host - PS DFW

Job Description

Job Description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

Position: VIP Gate Host

The ideal candidate must feel comfortable in a client-facing role as the first and last impression for our guests and members, possess excellent verbal and nonverbal communication skills, and be able to own a variety of tasks at any given moment. Successful candidates will be warm, professional, flexible, discreet, and make the member or guest the top priority.

Responsibilities & Expectations

• Monitor and management of our Host booth for the duration of a 10 hour shift, 4 days a week.
• Provide Control Room all relevant arrival updates while maintaining a welcoming environment for all members and guests; assuring they are acknowledged in a timely fashion.
• Directing of nonmember personnel (TSA, CBP, Valet, etc.) upon arrival at PS in coordination with Control Room.
• Ability to focus attention on member needs, remaining calm and courteous at all times.
• Face to face client communications while maintaining a "customer service first" mentality.
• Cultivate positive relationships with members and guests.
• Experience working around confidential and sensitive information.
• Prepare reports for the department.
• Promote company’s reputation as “best place to work”.

Requirements

• Previous experience in hospitality and/or airline industry preferred.
• Ability to work cohesively and collaboratively as part of a team
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Experience working with high end clients in a luxury hospitality setting preferred
• Minimum education requirement of High school Diploma/GED
• California Driver's License in good standing, active for minimum of 1 year
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• PS is a 24 hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO days / 6 Sick days prorated annually
• Monthly health & wellness and cell phone reimbursement
• Paid training
• A great career path with promotion opportunities

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.