Business Support Specialist

Job Description

Job Description

Business Support Specialist II

 
Description
Receive, research, resolve, and respond to moderately complex team projects, internal audits, and/or system/software/application issues. Serve as subject matter expert regarding business functions, systems, policies and procedures. Work is performed under limited supervision.

 
Responsibilities

• Analyze, research and resolve problems and discrepancies
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Conduct Internal audits of processes
• Provide data analysis and project management duties as assigned
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to Navy Federal systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned

 
Qualifications

• Ability to work independently and in a team environment
• Advanced knowledge of systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills

 
Desired Qualifications

• Power BI and SharePoint experience desired
• Knowledge of Navy Federal products, services, and programs
• Bachelor's Degree or the equivalent combination of training, education, and experience