Customer Service Manager (50328)

Job Overview We are Cleveland! Cleveland Range, a leading manufacturer and designer of steam cooking equipment, has a long and proud history of serving the foodservice industry with quality and innovative cooking devices. This role is for a Customer Service Manager who will drive a customer‑focused, responsive attitude across Cleveland’s market, managing challenges and opportunities through a process‑focused approach. Responsibilities Foster communication with the production scheduling team to ensure orders are entered and processed timely. Develop and maintain meaningful metrics; set strategic direction for the team aligned with company objectives. Lead customer service teams in executing sales order entry and order management to meet business requirements and individual/team goals. Provide support and issue resolution for best‑in‑class customer service, escalating unresolved concerns as needed. Collaborate with cross‑functional teams (e.g., shipping and warehouse) to identify process improvements and optimize customer experience. Plan, direct, supervise, train, and motivate Customer Service Teams. Identify and resolve customer concerns to drive a customer‑centric culture. Ensure the execution of sales order entry and order management meets all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution. Foster a continuous improvement culture to streamline activities and enhance the customer experience through automation and waste elimination. Operate in a manner that aligns with the Company Core Values. Qualifications High sense of best‑in‑class customer service and the personality to help others. Flexible and willing to adjust solutions and working hours to meet customer expectations with a strong sense of urgency. Excellent organizational and interpersonal skills with the ability to connect and communicate with different audiences. Strong knowledge of Cleveland products, Logistics processes, and QADEE/ERP systems preferred. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams). The salary range for the role is $80,000 – $100,000 per year. The Customer Service Manager is a salaried exempt role. Benefits Competitive wage Healthcare (medical, dental, vision) 401(k) savings plan Wellness Program Supplemental Health Plans Employee Assistance Program Training and Development Tuition Assistance Holiday Pay opportunities Employee discounts Paid Time Off (PTO) On‑the‑job training and skills development Basic Life Insurance Leave Program #J-18808-Ljbffr Welbilt Inc.