Billing Specialist

Billing Specialist

Contract Duration: 14 Months Contract

Location is in Cumberland, RI. The role will start as mostly onsite for training and testing purposes but will transition to hybrid in August.

The Billing Specialist plays a crucial role in ensuring the operational effectiveness and excellence of billing processes within the energy industry, with a focus on supplier coordination (ESG), regulatory compliance, and technical problem-solving. Operating within a hybrid work environment, this position requires a blend of onsite and remote work, with initial training and testing conducted onsite in Cumberland, RI.

Job Responsibilities:

• Analyze and provide solutions to complex billing issues, demonstrating expertise in end-to-end meter to cash processes.
• Educate and enhance understanding among team members regarding billing processes and associated systems.
• Review, document, and optimize business processes, ensuring clarity and efficiency in operations.
• Monitor and analyze system control reports, identifying root causes and implementing necessary controls.
• Lead the implementation of new controls to enhance billing processes.
• Develop training materials and provide guidance to colleagues on billing procedures.
• Perform account data repairs to facilitate customer billing activities.
• Cultivate and maintain strong relationships with internal stakeholders and external suppliers.
• Investigate and address inquiries from both internal and external customers, ensuring prompt and accurate responses.
• Identify opportunities for leveraging information technology to improve process efficiency and effectiveness.
• Define requirements, prepare process flows, and participate in testing and implementation of billing system improvements.
• Assist in the preparation of business cases to support proposed changes or improvements.
• Craft clear and comprehensive communications with minimal supervision, ensuring effective dissemination of information.
• Facilitate meetings and deliver presentations to stakeholders, conveying complex information in an accessible manner.
• Establish and nurture effective working relationships with all departments within Client Electric Utilities and regulatory agencies.
• Maintain a physical presence in the office and onsite as needed, facilitating face-to-face interactions and coordination.
• Serve as part of the Electric Utilities emergency and storm response team, contributing to efforts to restore power and address customer service issues during emergencies, which may require after-hours work.

Basic Qualifications:

• Bachelor's Degree or equivalent experience.
• Minimum of 3 years' experience in the energy industry, preferably in billing, ESG-EDI transmissions, credit and collections, business operations and planning, customer service, regulatory, or finance.
• Knowledge of customer service systems, billing processes, suppliers, and metering.
• Familiarity with regulatory rules governing the energy sector.
• Strong verbal and written communication skills.