Account Manager

Responsibilities Recruit new Participating Contractors through tactics such as attending community business leader events and meetings Onboard new Participating Contractors by collecting documentation and providing onboarding training Conduct regular and supplementary Participating Contractor trainings Coordinate translation services for trainings of installers and non-native-English-speaking contractor staff Manage quarterly Participating Contractor allocations and performance Coordinate and lead meetings with individual Participating Contractors to review project pipelines and monitor progress toward program goals Conduct at least quarterly on-site visits at larger Participating Contractor locations Provide performance feedback and encourage contractor improvement Address contractor underperformance and manage disciplinary action when necessary Draft correspondence regarding program deadlines, announcements, and changes Handle project-specific issues including failed inspections and payment inquiries Address contractor complaints and manage escalations Coordinate semi-annual in-person contractor events and bi-monthly webinars Gather and document lessons learned and contractor feedback for IC staff and the Companies Develop and maintain contractor ratings Maintain an accurate contractor list for the Company’s “Find a Contractor” web functionality Manage annual and bi-annual recertifications Act as the local contractor-facing program and company representative to trade allies Participate in community outreach and track data to identify effective marketing and program tactics Requirements Possess a valid driver’s license with reliable transportation and no history of major driving infractions 5-8 years of relevant experience Bachelor’s degree preferred Knowledge of Weatherization, HVAC, or Building Construction preferred BPI, OSHA, and EPA Lead certifications preferred, yet not required; or ability to obtain/pass skills test once hired Ability to explain programmatic information in an easy-to-understand way Strong listening, verbal, and written communication skills Consistently friendly, positive, and respectful communications, even under pressure Ability to develop and maintain positive interpersonal relationships Excellent organization, record-keeping, and time management skills Experience with Microsoft Office preferred, or ability to learn Outlook, Excel, and OneDrive Proficiency with mobile applications Ability to pass Level 1 and Level 2 background checks and drug screening If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations Must be authorized to work in the country where the position is located without employer sponsorship or support Core Competencies Demonstrates expertise in contractor recruitment, onboarding, and performance management, with a strong focus on communication and relationship-building. Proficient in organizing training sessions and events while maintaining compliance with industry standards. Highest-signal resume keywords Contractor Recruitment Onboarding Training Performance Management Communication Skills Organizational Skills Hard Skills Weatherization Knowledge HVAC Knowledge Building Construction Knowledge Record-Keeping Time Management Mobile Application Proficiency Soft Skills Strong Listening Skills Verbal Communication Skills Written Communication Skills Interpersonal Relationship Development Positive Communication Certifications & Qualifications BPI Certification OSHA Certification EPA Lead Certification Industry Keywords Contractor Performance Community Outreach Project Management Training Coordination Transportation Regulations Tools & Technologies Microsoft Office Outlook Excel OneDrive #J-18808-Ljbffr