Account Manager - OEM

Build A Better Career With MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Brief Position Summary:

The OEM Account Manager provides a sales service-oriented interface with all outside consultants, users, representatives, prospects, and internal personnel. Promotes products and capabilities in alignment with AIS sales and profitability objectives. Customer focus, follow-through, proactive communication, organization, and the ability to multi-task are essential for this role.

This role requires a top-notch communicator, building and maintaining key relationships with all stakeholders, end users, internal stakeholders, and outside influencers to demonstrate outstanding commitment to our customers success. Needs to have a sense of urgency, an understanding of how processes should work and what can be achieved when following and optimizing them for the business challenges that are faced daily. This role is often the first point of contact with our customers and has the role of modeling the companys values, brand, and image in the eyes of our customers and suppliers.

Duties and Responsibilities

• Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer.
• Enhances sales and provides resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge and coordination of external (i.e. suppliers) and internal resources.
• Ensures the integrity and growth of the gross margin performance of the aligned customers. Leads the growth-focused initiatives in this space while working collaboratively with the RBDM (where applicable), RSM, Directors of Account Management, Directors of Sales, and others in the organization.
• Ensures that purchase orders, VMI and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors and initiating preventive steps, handle cancellations, debits and credits.
• Expedites orders to make the delivery time and monitoring for past due orders.
• Maximize the integration of ERP (Enterprise Resource Planning) system tools into all areas of company daily activities.
• Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems.
• Collaborates with Regional Sales Managers to determine necessary strategic sales approaches.
• Enters new customer data and update changes to existing or new accounts in the corporate database (TdF).
• Quotes products for customers.
• Communicates brand identity and corporate position.
• Supplies customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information), while following AIS policy and guidelines for all special prints are sent through the print review process.
• Visits customer and/or supplier locations.
• Attends trade shows as required.
• ISO Compliance
• Attends periodic training where applicable
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Qualifications

What You Need:

• Bachelors degree or minimum five years of Industrial Distribution Inside Sales experience required.
• Must be a master communicator in all aspects, in person, written and verbally. This translates into providing concise and detailed information presented in a professional manner both in content and in tone.
• Ability to persuade, convince, clarify and determine what is needed to make the sale.
• Be agile and adept at negotiations, being mindful of the bottom line as well as securing the relationship and the sale.
• Skilled at organizing tasks, prioritizing time while being keenly aware of deadlines and the sales pipeline. Proficient at following up and keeping all parties informed of pertinent information.
• Have fine-tuned analytical skills to evaluate problems and challenges and develop solutions, having a determined and get to yes outcome.
• Must be skilled and experienced using all Microsoft Office applications, with an emphasis on Excel and Outlook.
• Confident and able to pivot and adjust and adapt to changes or to make changes.
• Basic Blueprint Reading (Engineered drawings and specifications)

Other Requirements

• n/a

Compensation starting at $66,300 - $73,769 per year depending on candidate location and experience.

Why MSC?

People. Collaboration. Insight. Thats how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Our Commitment To You

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your familys health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.