Sales Account Manager (eComm, Omni Channel)\t

The Sales Account Manager (eComm, Omni Channel) is responsible for owning strategic growth plans and execution for a specific group of ecommerce retailers and wholesalers. The ideal candidate will be involved in planning day-to-day, sales-driving initiatives. Additional responsibilities may include, but are not limited to, forecasting new and existing items, coordinating new product setups on customer portals, media uploading, assortment audits and pulling data to analyze the business on a regular basis. Daily internal and external department communication (extensive written, verbal and in-person) is an integral part of this position, as well as clear, effective and motivating communication with retail and business partners. Individual must possess a complete understanding of the purpose, vision, and business plan of brands and ecommerce initiatives, as well as collaborate with key stakeholders to support strategic objectives, launches, promotions and activities that ultimately unify our brand presence, consumer product offerings and outward appearance/engagement with end users.

The mission of the account manager role is to organize and maximize the business initiatives and execution that will drive sales with each retail account they are assigned, accelerating the future of our brands and total ecommerce sales. They will report directly to the Head of Ecommerce and will be contributing to the total sales budget numbers. They will work collaboratively with the Digital Merchandising Team and Product Development Teams to develop new product concepts, work on pricing and promotions as well as understand more about how to visually push and merchandise our incredible assortment of brands and products.

We will expect this individual to act as a sales leader within their account portfolio, representing the business and their efforts to internal teams and leadership. They need to be subject matter experts on our entire product and brand portfolio, and be equipped to manage pricing, promotions, advertising and other actions built into the sell-in and sell-thru process, including order fulfillment and billing/payments.

Requirements

KEY RESPONSIBILITIES:

• Oversee day-to-day account management for assigned retail portfolio of customers

• Develop and maintain strategic growth plans for customers, and actively participate in forecasting, re-forecasting and budgeting exercises

• Responsible for sales and profitability for all accounts assigned

• Manage and cultivate sales growth, while reaching margin targets


• Conduct weekly assortment audits and keep constant view on best sellers, drop-off items, OOS, etc.

• Prepare regular business recaps in an appropriate format, and participate regularly in sales activities that encourage partnership and collaboration among the team

• Submit new product innovation ideas, communicate buyer and industry feedback internally and commit to helping us properly push ecommerce new product development

• Budget, forecast and participate in seasonal promotions, holiday pushes and retailer-driven promotions

• Work on opportunistic pushes with closeouts, excess buys and pricing promotions

• Execute new item setups in customer portals, as needed

• Audit content and trouble shoot customer, product, and site problems

• Participate in seasonal markets, requiring planning and guiding high-level retailer meetings in person

• Travel to accounts to lead monthly, quarterly, or bi-annual business planning sessions in partnership with each account

• Monitor launches, seasonal comparisons and propose digital marketing spend that will increase sales, ratings, and reviews

• Establish close, professional relationships with buying teams and category partners to get competitive and category insight, as well as maximize our opportunities and partnerships

• Build relationships with retailer marketing, media, supply chain and payable teams, connecting them with our TNCL partners to help increase sales and positive relationship

• Captain key initiatives as eComm Sales Lead for the team

• Build out Brick & Mortar business at key accounts identified

QUALIFICATIONS

• Strong analytical background and presentation skills

• Self-starter with ability to function independently but also a strong team player

• Ability to meet project deadlines, multitask, and manage multiple accounts at same time.

• Excellent written, verbal and in-person communication and presentation skills.

• Able to quickly change and adapt, able to accept criticism and possesses a yearning to learn, grow and push new ideologies


• Strong analytical background and attention to detail. Highly organized.

• Able to tackle complex situations, evaluate alternative courses of action, and provide fact-based solutions/recommendations

• Socially aware, with an interest in consumer insights, shopping journey and influential tools

• Desire to work in a highly collaborative environment, with a passion for problem solving

• Strong influencing and relationship building/management skills

• Change agent with an ability to think out of the box and bring new innovative ideas to the table

Salary Description


85,000 - 105,000