Inside Sales Manager

SUMMARY

The Inside Sales Manager is directly responsible for training, directing, and developing inside sales representatives and customer service team members to ensure the financial success of the sales office. This leader collaborates across departments—including production, engineering, and outside sales—to drive customer satisfaction, improve internal coordination, and support business growth. The role requires a proactive, data‑driven individual who thrives in a fast‑paced environment and can build a customer‑first culture from the inside out. The ISM will lead by example, set performance metrics, manage contract execution and onboarding, and serve as a central point of contact for all customer‑facing activity.

ESSENTIAL JOB FUNCTIONS

Lead, manage, and develop the Inside Sales and Customer Service team, creating a high‑performance culture centered on customer satisfaction, continuous improvement, and revenue growth Serve as the go‑to authority for customer engagement—owning all aspects of customer communication, onboarding, issue resolution, and long‑term relationship management Collaborate closely with Outside Sales, Marketing, Business Operations, and Sales Support to align strategies, support lead generation, and ensure a seamless customer experience Coach, train, and mentor the inside sales force to improve product knowledge, sales techniques, and customer service effectiveness—fostering professional growth through individualized development plans Establish and track performance metrics (KPIs) to monitor pipeline health, quote conversion, customer responsiveness, and overall departmental accountability Maintain and grow a personal book of business while fulfilling leadership responsibilities across the inside sales function Drive contract execution and onboarding processes, ensuring alignment between customer requirements, internal capabilities, and compliance standards through detailed coordination and process ownership Develop and implement strategic sales plans and annual department budgets in collaboration with the Director of Sales, including staffing plans, compensation models, and capital expenditure needs Manage sales forecasts and pipeline performance with accuracy, identifying trends, opportunities, and areas for improvement Champion Amphenol CDI’s customer‑first culture—acting as a brand ambassador, promoting corporate values, and ensuring the team reflects our reputation in the marketplace Ensure compliance with all internal quality standards, customer expectations, and government regulations Travel occasionally for corporate meetings, trainings, or customer visits as needed

QUALIFICATIONS

BA/BS or equivalent Five years of experience in a similar role, professional selling experience in the electro‑mechanical components industry, preferably with high‑value electronic connectors, a plus.

PHYSICAL DEMANDS

As part of their job duties, the employee must sit for lengthy periods while operating a computer. They frequently use their hands to type, handle objects, and communicate verbally. Additionally, they may need to stand, walk, reach, and occasionally lift objects weighing up to twenty (20) pounds. This role requires lifting, carrying, pushing, pulling, reaching overhead, reaching at or below shoulder level, and keyboarding. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job’s essential functions.

WORK ENVIRONMENT

Remote environment: Employees work from home or another location outside the office, using technology to communicate and collaborate with colleagues and clients. The physical environment is flexible, customizable, and dependent on the employee’s preferences and resources. The company culture is typically informal, autonomous, and trust‑based. Working conditions are adaptable, dynamic, and self‑managed.

ENVIRONMENTAL POLICY

Amphenol CDI is fully committed to minimizing the environmental impact of its operations, activities, and products. We adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all global operations. Our Environmental Management System provides a framework for setting and reviewing objectives and targets to reduce negative impact.

EXPORT COMPLIANCE DISCLAIMER

Because this position includes access to ITAR and EAR technical data, candidates must qualify as US Persons (US Citizens or Permanent Residents). Access or potential access to such data requires this qualification.

TRAVEL

Approximately 5–10% of travel is expected.

SALARY INFORMATION

According to several states’ laws, the salary range for this position falls between $120,000 and $150,000 annually. The actual offer considers factors such as responsibilities, scope of work, experience, education, essential skills, internal pay equity, and market considerations.

EEO & LEGAL STATEMENTS

AMPHENOL CIT reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at‑will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals. Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20). Amphenol CIT participates in the United States Department of Homeland Security E‑Verify program. The E‑Verify program is a web‑based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services. #J-18808-Ljbffr Amphenol CIT