Revenue Operations Specialist (Remote | $45-$90/hr)

Job Description

Revenue Operations & CRM Systems Specialist (SaaS)

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Position: Revenue Operations & CRM Systems Specialist (SaaS)

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Type: Contractor

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Compensation: $45–$90/hour

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Location: Remote

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About the Opportunity

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We are seeking Revenue Operations & CRM Systems Specialists with hands-on SaaS systems expertise to contribute to a complex systems alignment project. You’ll apply your experience in CRM ownership, revenue operations, data accuracy, reporting, and interconnected SaaS systems to help train next-generation AI systems.

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No prior AI experience is required — your domain expertise and operational judgment are what matter.

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Key Responsibilities

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• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
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• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes .
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• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack .
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• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
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• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged .
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• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
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• Produce clear, thorough documentation suitable for both technical and non-technical stakeholders .
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• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.
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Required Qualifications

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• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
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• Demonstrated ability to personally configure CRM systems , including fields, workflows, validation rules, and permissions.
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• Experience working with at least two SaaS revenue tools beyond the CRM , such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.
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• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes .
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• Experience assessing changes that cascade across interconnected systems and maintaining overall operational integrity.
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• Ability to navigate and document grey areas, exceptions, and conflicting policies , particularly around renewals and entitlement changes.
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• Strong analytical and critical-thinking skills , with sound operational judgment when resolving complex system issues.
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• Professional English proficiency with excellent written and verbal communication skills.
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• Ability to clearly articulate reasoning, assumptions, trade-offs, and operational recommendations .
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Preferred Qualifications

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• Experience in SaaS environments , particularly fintech, healthtech, insurtech, or complex multi-product organizations.
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• Experience managing interconnected CRM, billing, support, CPQ, and automation systems .
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• Strong background in documenting operational policies, system logic, and exception handling.
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• Experience identifying and resolving data inconsistencies, duplicate records, automation issues, and permissions conflicts .
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• Experience supporting complex SaaS implementations or multi-system operational environments.
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Compensation

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• Competitive compensation of $45–$90/hour.
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• Independent contractor engagement.
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• Remote and flexible project-based work.
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Application Process

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1. Complete the application and screening process.
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2. Participate in the evaluation/interview stage.
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3. Complete any required domain-specific assessment.
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4. Begin contributing to the project following approval and onboarding.
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