Customer Operations Lead
Virtual Vocations Inc
As a full-time remote Customer Operations Lead, the successful candidate will manage and enhance the Support operation, respond to customer inquiries, and collaborate with Product and Engineering teams to improve customer experience and operational efficiency. Key responsibilities Strengthen and scale the day-to-day Support operation, ensuring high-quality resolutions to customer tickets Validate customer issues and coordinate feedback between Support and Product/Engineering teams Identify opportunities for process improvements and automation to enhance customer experience and operational scalability Required qualifications 5+ years of experience in Customer Support, Customer Experience, or a related technology role Proven track record of improving Support processes within a SaaS environment Strong technical aptitude and ability to troubleshoot complex SaaS products Experience working cross-functionally with Product and Engineering teams Familiarity with SaaS Support tools such as Zendesk, Jira, or Pendo
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Operations Lead in United States vacancy
$230k - $260k
...work on Notion.Notinos (our employees) are customer zero in bringing this future of work to... ...work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing... ...all Notion users.Identify and implement operating frameworks to streamline customer support...SuggestedLocal area$100k - $250k
...What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for...SuggestedWork at officeRemote workHercules
United States3 days ago- ...Customer Operations Lead Covalent builds workforce operations software for some of the world's largest and most advanced manufacturers. Our platform helps industrial companies understand the capabilities of their workforce, develop and qualify people for critical work...SuggestedImmediate startRemote workWorldwide
Covalent
United States12 hours ago - ...candidate profiles across active roles and use resumes/profiles to understand which backgrounds may be a fit. THE ROLE As a Customer Operations Lead, you may work on projects that require strong execution, communication, analytical judgment, and the ability to move...Suggested
Career-Launch.net
Seattle, WA1 day ago - ...Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're... ...focus on delivering meaningful impact for our customers, our communities, and each other. The Customer Operations Lead ensures the Service Delivery Model comes...Suggested
Marmon Holdings, Inc.
Brooklyn Park, MN19 hours ago $165k - $185k
...About Joyful Health Building the financial operating system for healthcare, and bringing the... ...across a growing set of service lines, the customer side of our operation is outgrowing the... ...customers feel. The Customer Operations Lead owns the customer operational experience...Full timePrivate practiceWork at office3 days per weekJoyful Health
New York, NY19 hours ago- ...Job Description Job Description Customer Operations LeadReports to: Director of SalesPosition SummaryThe Customer Operations Lead is responsible for ensuring a world-class customer experience while driving the operational processes that support sales, service, and...Work at office
Transwall Office Systems, Inc.
West Chester, PA9 days ago - Five Below is seeking a capable Store Manager candidate in Cedar Park, Texas to lead daily operations, coach crew, and ensure outstanding customer experiences. You will oversee opening/closing, merchandising, and stock control while maintaining a fast, friendly checkout...Hourly pay
- Viant Medical Inc. is seeking a Senior Customer Operations Specialist to provide advanced customer service and operational support for internal... ...accounts, and drive improvements in order management, lead times, and quality while coordinating with Sales, Operations,...
$112.5k - $122.25k
A technology company based in Austin, TX, seeks a Customer Success Operations Manager to optimize post-sales operations. The ideal candidate will... ...include data management, building dashboards, and leading cross-functional programs. This full-time, on-site position...Full time- ...Site Leader to guide a dynamic team, ensure top-tier customer service, and uphold high operational standards. You will oversee facility operations, coordinate... ...teammates, and drive smooth service delivery. You’ll lead by example, communicate clearly, and balance multiple...
- Grapevine Round1 AI is seeking a Customer Operations Manager in Redmond, Washington, to manage the end-to-end transactional lifecycle for enterprise customers. Key responsibilities include contract validation, order management, and ensuring process efficiency. The ideal...Contract work
$80k - $90k
Role Overview We’re looking for a sharp, detail-oriented Operations Analyst to join our growing team. This is a foundational role — you... ...’ll have real ownership and direct impact on how we serve our customers and scale our internal processes. This is a unique hybrid role...- A leading talent connection platform is seeking a Customer Success & Revenue Operations Manager. In this remote role, you will align customer success and revenue operations to drive growth, optimize processes across various systems, implement tools like Salesforce, and...Remote job
- Career Techniques in Dallas is seeking a Customer Operations professional to own and optimize our operations stack, including CRM and project... ...scalable reporting templates for multiple customers. You’ll lead data hygiene efforts and coordinate MBR/QBR preparation, ensuring...
- Cintas Corporation is seeking a Service Manager in Fremont, CA to directly lead our customer-facing Service team. You will hire and manage performance, drive safety, and ensure high customer satisfaction while meeting sales and payroll targets. The role requires strong...
- Wonderschool is hiring a hands-on Customer & Marketplace Operations Leader to own operations for parents, providers, and employers. You will lead multi-channel support, build scalable processes, and partner with product and engineering to fix underlying issues. The role...
- A technology company is seeking a Customer Operations Lead based in San Francisco. This role involves running customer operations, managing billing workflows, and leading a contractor team to ensure high-quality customer outcomes. The ideal candidate will demonstrate operational...Remote jobFor contractorsWork at office
$104.03k - $155.84k
SupportFinity™ in Seattle, WA is seeking a CUSTOMER OPERATIONS MANAGER to ensure the smooth management of customer orders and enhance operational processes. This role requires strong organizational and communication skills to monitor order statuses and collaborate with...- Five Below in Lake Worth, TX is looking for a Store Leader to wow customers, train crew on top service, and oversee daily store operations including opening and closing procedures. You will develop team skills, ensure fast, friendly checkout, and help drive sales while...
- Badger Balm Co in New Hampshire seeks a hands-on Customer Service Coordinator to manage daily CS operations, order entry, and key account coordination for international orders. You will ensure timely responses and accurate data across channels. The role requires 3-5 years...
- ...Graphics in Portland, OR is seeking a CSR Manager to lead a team of CSRs, Planners, and Fulfillment Specialists, ensuring premium customer experiences while driving growth and profitability. The role oversees day-to-day operations and contributes to strategy development to...
- Veolia is seeking a Supervisor of Customer Service in New York to oversee the customer service offices, walk-in payment center and field service operations for the New York Municipal Water Division. You will supervise CSRs, scheduling, and daily operations to meet performance...
- Hertz is seeking a Customer Operations Manager to lead front-of-house processes in Missouri, focusing on customer service and revenue optimization. The role directs frontline teams, ensuring performance, safety, and vendor relations across a location brand as needed. The...
$230k - $260k
...on Notion. About The Role The CX Strategy & Ops Lead is responsible for designing and executing the customer support strategy to ensure that the company provides... ...for all Notion users. Identify and implement operating frameworks to streamline customer support operations...Local area- Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the store level. You will oversee checkout, online orders, and pickup/delivery operations, while mentoring team members and driving safety, quality, and productivity. You will...Night shiftWeekend work
- Lam Research Corporation in Fremont, California, seeks a results-driven leader for the Global Customer Operations Group to drive process improvement, forecast accuracy, and end-to-end order orchestration. You’ll supervise a team, coordinate with sales, engineering and global...
- Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Olney, MD. The role involves supervising up to 120 associates across Customer Service and the accounting office, coordinating daily activities, and directing work to meet store standards. The position...Full timeWork at office
$80k - $130k
Getgrid is seeking a Head of Customer Experience & AI Operations to redefine how customer support functions leveraging AI and automation. You will design AI-powered workflows and lead a team to improve customer satisfaction while scaling operations. The ideal candidate...$80k - $100k
...understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story. The Opportunity The Customer Operations Business Lead, O2C is responsible for the governance, performance management, and oversight of Order‑to‑Cash (O2C) operations, with...Temporary workWork at officeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Operations Lead. Be the first to apply!
Related searches
- customer operations coordinator United States
- customer service team manager United States
- customer success coordinator United States
- customer service project coordinator United States
- customer success lead United States
- customer service coordinator United States
- customer service team lead United States
- customer experience lead United States
- customer experience team leader United States
- customer experience team manager United States