Provider Growth & AI Agent Operations Lead
$167kWe Love AI Jobs
- Provider Growth & AI Agent Operations LeadWonderschoolSan FranciscoFull-timeAI tools:Claude CodeHermesOpenClawUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis role owns the provider customer lifecycle and revenue growth, with a focus on cross-selling Wonderschool products and leading provider success. It also partners with Engineering to deploy AI agents for outreach, onboarding, account management, and retention.* Permanent* On-site* 6+ years### Skills and expertiseAI agentsClaude CodeHermesOpenClawautomation workflowsrevenue measurement### Key responsibilities* Own the provider funnel and identify conversion, expansion, and cross-sell opportunities.* Lead the provider success team and build repeatable onboarding, retention, and growth playbooks.* Partner with Engineering to deploy, evaluate, and improve AI agents for provider engagement.## How this job comparesCompared with 45 open lead customer success jobs on October 10, 2026.Pay: This job does not publish its pay. The 21 open lead customer success jobs that publish US pay start at $167K a year on average.Similar open jobs: We Love AI Jobs lists 45 open lead customer success jobs at 28 companies.Remote work: This job is on site. 7 of the 45 lead customer success jobs (16%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly uses agentic tools and oversees AI agents for sales, onboarding, account management, and retention. Its primary focus is provider growth and customer success rather than building AI systems.## Full descriptionProvider Growth & AI Agent Operations LeadLocation: San Francisco (Rincon Hill)Company OverviewMission: Make high-quality early childhood education accessible to all by empowering childcare providers with tools and support while helping parents find quality learning environments.What We're Building: A category-defining platform at the intersection of marketplace, SaaS, and public sector systems, increasingly powered by AI. Wonderschool helps providers manage operations, governments run large-scale childcare programs, and families find trusted care. Series B backed by a16z, Goldman Sachs, and First Round.Company Culture: Small, fast-moving team that values ownership, rapid experimentation, and modern tools including AI and automation to increase leverage and impact.Role SummaryFocus: Own the provider customer lifecycle funnel from first touch through expansion and cross-sell. You'll drive 3-5x revenue growth over 12-18 months through go-to-market execution, high-touch customer success, and enabled product-led growth. The vast majority of your work will be identifying and capturing cross-sell opportunities across our provider base. You'll combine hands-on operator skills, funnel management, and team leadership to unlock revenue by connecting providers with additional Wonderschool solutions.Key ResponsibilitiesOwn the Provider Funnel and Cross-Sell Growth• Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities• Develop deep understanding of provider pain points, business models, and decision-making frameworks• Serve as the primary voice of the customer in product and business strategy discussions• Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite• Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue• Build measurement systems to track revenue impact of initiatives• Set ambitious revenue targets and execute toward them with disciplineEnable Product-Led Growth Through Sales, Customer Success, and Account Management• Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell• Lead and manage provider success team executing customer success calls, account management, and quarterly business reviews• Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite• Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies• Build systems to identify at-risk providers and execute proactive retention strategies• Establish clear accountability and performance metrics tied to revenue and customer outcomes• Create a provider community and usage model around Wonderschool toolsDeploy AI Agents to Support Sales, Success, and Cross-Sell• Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale:• Sales agents for automated outreach, nurturing, and conversion support• Onboarding agents for intake qualification, goal-setting, and tool enablement• Account management and expansion agents for ongoing engagement, cross-sell identification, and retention• Define agent personas, messaging frameworks, and success metrics• Review, iterate on, and approve all agent communications• Manage agent performance, measure impact on revenue and cross-sell conversion, and optimize continuously
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