Coordinator, Mail and Copy Center

Join Our Team

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Position Description

Reporting to the Director of Auxiliary Services, the Coordinator of the Mail and Copy Center (M&CC) will manage all aspects of the M&CC and serve as back up for the Receptionist/Switchboard operator as needed.

Position Responsibilities

1. Manage the daily operations of the Campus Mail Center and Copy Center (M&CC).

2. Responds appropriately to "Customer needs" (Faculty, Staff and Students) at the M&CC Service Windows, as well as to telephone calls and emails.

3. Hires, trains and supervises a Student Staff Work Force to operate the M&CC and to provide Customer Service.

4. Creates and manages Student Worker schedules. Reviews and approves Student Worker timecards in MyEastern.

5. Completes his/her tasks collaboratively and constructively with the M&CC Student Staff.

6. Prepares and sorts mail daily for pick-up and delivery to the U.S. Post Office and throughout campus.

7. Creates and maintains Faculty, Staff and Student delivery location lists. Issues and maintains Student mailboxes.

8. Manages "Package Tracking System". Receives and routes campus mail/packages from mail/package "Carrier" (e.g.; USPS, UPS, FedEx, DHL, Amazon, etc.) to appropriate Faculty, Staff and Students.

9. Maintains current knowledge of mail/package Carrier regulations and computerized systems.

10. Collects and maintains forwarding addresses for Campus Resident Students in order to forward mail as needed.

11. Investigates problems or concerns involving lost or misplaced mail/packages within the University.

12. Oversees Copy Center tasks to include receiving, processing and distributing copy work in a timely fashion.

13. Manages "Print Shop" by operating EFI Digital StoreFront Web-to-Print (W2P) software and solution.

14. Generates reports and provides analysis of postage, package tracking, and copy work as requested by supervisor.

15. Maintains and manipulates data for reporting purposes and lists via Microsoft Excel spreadsheets and Word.

16. Proactively orders copy paper and supplies needed for M&CC operations.

17. Oversees EU Campus Switchboard. Trains and equips Student Staff to receive and transfer calls appropriately.

18. Classified and an EU "Essential Employee". Able to work some nights and weekends when needed.

19. Embodies values of caring and compassion, justice and integrity, competence and affirmation.

20. Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission

Qualifications

• Proven organizational and operational skills necessary to efficiently coordinate and complete the daily tasks of the Mail and Copy Center are required.
• Proven supervisory skills in Customer Service Operations.
• Skill in identifying and resolving Customer problems.
• Skill in completing multiple tasks at once.
• Ability to communicate professionally with Faculty, Staff, Students and Vendors.
• Ability to work independently and meet managerial goals.
• Experience in the use of Production Printer/Copier equipment, Postage Meter Mailing machines, Package Tracking Systems, and Telephone Switchboard Operations is preferred.
• Experience, knowledge and/or ability in operating Digital Storefront Web-to-Print (W2P) software and solutions is also preferred.
• Ability to complete routine maintenance tasks on the copy machine; good customer orientation; and sensitivity to, and awareness of, confidential materials are essential.
• Demonstrated advanced knowledge in the use of Microsoft Excel and Word with the ability to manipulate data within spreadsheets and create tables in order to generate reports, mailing labels and lists.
• Current valid driver license, good driving record and the ability to drive an Eastern University vehicle for the purpose of picking up and dropping off mail, packages, etc. at the local Post Office, throughout the main campus and to campus satellite locations is required.
• Must be able to lift/transfer 55 pounds.
• Critical skills: accountability, attention to detail, taking initiative, sense of urgency and flexible communications.

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Benefits

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule. Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review. Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan. Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program. Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs. Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.