Operations Manager

OVERVIEW: The Operations Manager is responsible for independently managing a portfolio of vendors, utilities, and service providers supporting all Chicago-based departments. This role serves as a critical liaison between departments, providing logistical, administrative, and operational support to the Chicago Office. The Operations Manager oversees staff, manages special projects, and plans for the operational needs of each Chicago department. This position is responsible for assessing, developing, implementing, and monitoring systems and procedures that support departmental objectives and advance the mission of the organization. OVERVIEW: The Operations Manager is responsible for independently managing a portfolio of vendors, utilities, and service providers supporting all Chicago-based departments. This role serves as a critical liaison between departments, providing logistical, administrative, and operational support to the Chicago Office. The Operations Manager oversees staff, manages special projects, and plans for the operational needs of each Chicago department. This position is responsible for assessing, developing, implementing, and monitoring systems and procedures that support departmental objectives and advance the mission of the organization. KEY RESPONSIBILITIES: Manage day-to-day operational requests related to facilities maintenance, programs, and internal activations, serving as the primary point of contact for resolution and follow-up. Ensure timely completion and appropriate documentation of all requests. Support Chicago-based departments by streamlining operations and coordinating daily operational needs, projects, and special initiatives. Facilitate effective communication within the department and with external stakeholders to ensure alignment with departmental objectives and organizational priorities. Oversee the work of consultants, vendors, and independent contractors. Maintain an accurate directory of vendors and contracted service providers. Coordinate vendor and contractor activities, ensure compliance with contracts and service agreements, and monitor performance expectations. Manage organizational inventory, ensuring accurate tracking, storage, and distribution of supplies and resources across departments. Lead facilities management efforts across all Chicago campuses by overseeing maintenance operations, evaluating existing systems and processes, identifying areas for improvement, and implementing solutions in collaboration with campus staff and contractors. Coordinate organizational insurance administration in partnership with the Director of Operations, including policy reviews, renewal tracking, certificate of insurance requests, and compliance documentation. Lead the planning and execution of organizational events, community activations, and special projects both on-site and off-site in coordination with relevant program and communications departments. Oversee Front Desk operations by reviewing existing procedures, improving workflows, and ensuring consistent, professional service for staff, guests, and community members. Review and submit invoices for consultants, contractors, and vendors to the Finance Department, ensuring accurate documentation and timely payment processing. Identify and document unsafe conditions across all Chicago facilities and take appropriate corrective action to safeguard employees, visitors, and organizational assets. Assist the Director of Operations with administrative tasks and special projects as needed. Operate office equipment and systems as required. Maintain flexibility to support organizational events and campus programming outside of regular business hours, including evenings and weekends as needed. REQUIRED QUALIFICATIONS: Bachelor’s degree in Business Administration, Public Administration, Operations Management, Facilities Management, or a related field, or an equivalent combination of education and progressively responsible experience. 3-5 years of experience in operations management, facilities management, office administration, or a related field. Demonstrated ability to manage multiple projects, priorities, and stakeholders in a fast-paced environment. Strong organizational, analytical, and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently while fostering collaboration across teams. Strong conflict resolution and relationship management skills. Proven ability to handle sensitive matters with professionalism and discretion. Ability to research operational issues, develop recommendations, and present findings clearly and effectively. PREFERRED QUALIFICATIONS: Experience managing vendors, consultants, and service contracts. Knowledge of procurement processes and contract compliance. Experience in facilities management, building operations, or property administration. Experience supporting nonprofit, educational, community-based, or mission-driven organizations. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Ability to sit, stand, and move throughout facilities for extended periods. Ability to work extensively on a computer and standard office equipment. Ability to lift and move up to 50 pounds. Ability to work indoors and outdoors in varying weather conditions and temperatures. Ability to travel between organizational campuses and event locations as needed. Availability to work occasional evenings and weekends in support of organizational events, programs, and operational needs. This position generally follows a Monday–Friday schedule. Due to the nature of organizational events, community activations, and campus operations, frequent evening and weekend availability is required. Flexible scheduling and compensatory time during the workweek will be provided as appropriate. CORE COMPETENCIES: Operations & Process Management Facilities & Resource Management Project & Event Management Vendor & Contractor Management Communication & Relationship Building Problem Solving & Decision Making Leadership & Accountability BENIFITS: Medical, Dental, Vision Flexible Spending Account (FSA) 401(K) Vacation, Sick, and Personal days Paid Parental Leave Life and Disability Insurance IMAN is an Equal Employment Opportunity ("EEO") Employer. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr