Software Developer - CRM - Senior

Job Title: Software Developer - CRM - Senior

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 5 months

Extension: 1 Time

Must Haves

• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript

Description / Responsibilities / Skills

Responsibilities

• Translate technical systems specifications into working, tested applications
• Develop detailed programming specifications, write and/or generate code
• Compile data-driven programs, maintain, and conduct unit tests
• Resolve and troubleshoot technical problems during use and operation of software packages
• Technical assistance in implementation, conversion and migrations

General Skills

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required
• Knowledge and experience in rapid application development (RAD) methodologies

Technical Skills

• Extensive experience developing in Dynamics 365 Customer Service, power apps, Custom PCF controls, and Server-Side templating language Liquid

Experience & Skill Set Requirements

Technical Skills (40%)

• Experience with Agile methodologies
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%)

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.

Communication Skills (20%)

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients