Internal Accommodations Coordinator

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Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an amazing Internal Accommodations Lead to fill this role. This is a hybrid, in-office role. You'll work in person in our Seattle office Tuesday to Thursday each week. You'll be responsible operating and maintaining the cabin request system(s), ensuring that all requests are handled in a timely, transparent, and equitable manner for onboard accommodations of shore-based staff, contractors, programming personnel and traveling trainers to minimize usage of guest cabin inventory and associated loss of cruise revenue. Along with managing their own assigned ships, this role will coach and assist Internal accommodations coordinators in regular reviews of pending and booked requests on their sailings to ensure timely completion of requests and maximum optimization of non-revenue cabins. The role will also assist Internal Accommodations Coordinators in learning how to review and prioritize requests in situations where the number of requests exceeds available cabins. The role will provide additional support to Internal Accommodations Coordinators in processing requests and emails through regular reviews of pending requests, manage the shared inbox to ensure requests are processed and responded to in a timely manner, and assist and at times, lead special projects and group cabin requests. The role will be responsible for maintaining the internal accommodations inventory for service staff cabins and crew complement cabins in line with the ships table of personnel (TOP) using the applicable system, workbooks and reports.

Here's a summary of what Holland America Line is looking for in its Internal Accommodations Lead. Is this you?

Responsibilities

• Execution and Performance
  • Manage all internal accommodation cabin requests in accordance with organizational policy and procedure using applicable systems.
• Leadership and Support
  • Lead and support special projects and group cabin requests to ensure efficient planning to maximize optimization of space and minimize impact to revenue.
  • Partner closely with onboard HR team, Crew Pursers, shoreside planners for management and optimization of crew cabins/berths
• Optimization and Efficiency
  • Optimize efficiency and cost-effectiveness by maximizing occupancy levels with the least amount of impact to revenue.
  • Meet with operational departments and planners to assess needs to prioritize cabin assignments on assigned ships.
  • Support all Internal Accommodations Coordinators with assigned ships to meet department quality standards/demands.
• Data Management
  • Update statistical tools, databases, workbooks, and reports for crew cabins (Air table), cabin requests (cabin request system) Microsoft Excel, SharePoint and other information databases.
  • Organizing data, respond to telephone calls, and prepare and submit requested data in a timely and accurate manner.
• Assists with preparation for the annual cabin request ‘ACR' occurring annually in May/June.

Requirements

• High School Diploma/GED
• At least 3 years of experience in customer service, administration, revenue management or ship inventory. At least 3 years of experience in customer service, administration, and revenue management for luxury brands supporting 100+ requests weekly. Previous Cruise Industry experience preferred.
• Must have 3 years of experience using POLAR reservations system.
• 3 years' experience in inventory management, groups or onboard support
• Intermediate level experience using MS Excel and Word
• Strong written and verbal communications skills
• 3 years of experience in inter-departmental collaboration

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $22.79 to $30.77 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact View email address on us.edajobs.com #HAL