Administrative Assistant

Job Description

Job Description

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services : WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services : Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services. 
• Supportive Health Services : Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs. 

OUR PROMISE : Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. 

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity— We treat all people with dignity and respect.
• Compassion— We believe working compassionately with people enriches all.

• Inclusion— We are inclusive and advocate for diversity.
• Collaboration— We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation— We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE :

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

***Part-time Peridium***

11:30 AM - 1:00 PM

Monday - Friday

Job Title: Administrative Assistant

Reports To : Executive Services Coordinator

Areas of Responsibility : Greet clients, answer, and distribute telephone calls; provide mail service and represent the Agency in a positive manner through telephone and personal contact with program participants, staff, and the general public.

Major Duties :

1. Unlock the main door no later than 8:00 a.m. and lock at 5:00 p.m.

1. Greet the clients and public cordially and courteously.
2. Check clients in when coming for assistance; issue proper forms to be completed by clients, as applicable.
3. Scheduling Emergency Service Appointments for Family Stabilization. 
4. Answer telephone and determine needs of caller and transfer to appropriate staff.
5. Relay messages to staff from clients not comfortable with voicemail.
6. Acquire knowledge of programs to assure accurate responses to questions.
7. Process incoming mail (date, sort, open and distribute); process outgoing mail. 
8. Log in all monetary amounts received in the mail.
9. Log in and notify program staff immediately of incoming parcels and/or deliveries and faxes.
10. Receive rent transactions from clients coming in to pay rent. 
11. Receive donations.
12. Monitor the weather band radio and announce watches and warnings.
13. Maintain lobby and work area in an orderly fashion.
14. Maintain an adequate supply of blank agency forms.
15. Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.  
16. Data Input, data quality monitoring, assisting managers and directors with grant reporting and other needs as they arise.
17. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.  
18. Other duties as assigned.

Working Conditions :

• Office environment
• Requires long periods of sitting
• Frequent interaction with the general public in person and via the phone

Physical Requirements :

• Regularly talk, hear and have close vision ability.
• Fine manipulation of hands with repetitive action.
• Operate office machines including computer, fax and postage machine.
• Occasionally lifting and carrying up to 20 pounds.

Minimum Qualifications :

Grade: 1

1. High School Diploma or GED and one year experience as receptionist or similar office/clerical duties.
2. Position requires proficient oral communication in English and Spanish.

1. Basic computer skills with experience in Microsoft programs.
2. Ability to deal positively with the general public.
3. Ability to multitask and handle interruptions throughout the day.
4. Establish and maintain cooperative working relationships.

Grade: 2

1. Meet the qualifications above 
2. Three years’ office experience.

Grade: 3

1. Meet the qualifications above 
2. Five years’ office experience.

" We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law ."